Trust in e-participation

Abstract

Trust plays a significant role along the life-cycle of (electronic) participation initiatives. Based on causal roles that trust may have according to Rousseau et al. [31, p.396] -(1) trust as condition for participation, (2) trust during participation, and (3) trust as outcome of participation -it is imperative to analyse these influential roles in order to take measures that contribute to higher trust and to reduce distrust in, and as an outcome of participation. In this regard, a literature study is performed analysing research on trust in e-government, online commerce and e-participation. Literature research unveils that analyses of trust in e-participation and their results are diverse, and a number of aspects are not studied so far (in particular ICT as a means for communication and as a tool in e-participation). This paper therefore identifies research needs along a trust model for e-participation. The aspect of guidelines for developing trustworthy e-participation tools is particularly examined by outlining various research steps. Online participatory budgeting serves as example for analysing trust, as such initiatives integrate different aspects of e-participation in the support tools.

Mapeamento sistemático da literatura de relatos do uso do orçamento participativo na forma digital

“…Outros estudos secundários que abordaram o OP digital foram identificados na literatura: [Zepic et al 2017] e [Scherer and Wimmer 2014]. Em [Zepic et al 2017] a pesquisa é sobre os OP's na Alemanha, onde os autores buscam identificar fatores que justifiquem o fraco desempenho do OP digital no pais.…”

Your Comments Here: Contextualizing Technologies, Seeking Records and Supporting Transparency for Citizen Engagement

“…Well-known in the archives and records management field, 18 the concept has had recent development in the visual analytics community, 17 I do not attempt to outline a metric or assessment framework for the trust of citizen engagement initiatives in this paper. See Scherer and Wimmer (2014) for an elaboration of a trust model for e-participation. The InterPARES Trust project has made use of Franks, Chen, Evans, Poloney, Redic, Weck, & Becker's (2016) definition of trust (developed in the context of government social media use) as follows: "Confidence of one party in another, based on alignment of value systems with respect to specific actions or benefits, and involving a relationship of voluntary vulnerability, dependence and reliance, based on risk assessment" (slide 9).…”

Community Conversational

“…[56]) of political viewpoints and competing claims. Meanwhile, there are issues of trust related to 'eparticipation' [53]. Other studies on talk-based forms of political engagement in HCI [14,15,20] have explored ways of enabling and promoting directed political discourse-and what it means to capture and interrogate this talk.…”