Tracing architects' fragile knowing about users in the socio-material environment of design practice

linden, Veerle Van; Dong, Hua; Heylighen, Ann

doi:10.1016/j.destud.2019.02.004

Cited by 24 publications

(21 citation statements)

References 23 publications

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“…Our results indicate that familiarity with the customer's context in terms of sharing a cultural background, or even through a short-period visiting, increases the accuracy of empathic understanding. Van der Linden, Dong, and Heylighen (2019) have theorised the benefits of user research, and it is heavily recommended by design practitioners (Mattelmäki, Vaajakallio, and Koskinen 2014;Smeenk, Tomico Plasencia, and van Turnhout 2016), but this study is among the first to quantitatively measure the influence of national cultural differences on empathic understanding. Even a short and potentially generic immersion (e.g.…”

Section: Discussionmentioning

confidence: 99%

Understanding customers across national cultures: the influence of national cultural differences on designers’ empathic accuracy

Surma-aho

Chang-Arana

et al. 2021

Journal of Engineering Design

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For engineering design to be successful, it is essential to understand customer experience and identify customer needs. However, it is challenging to understand customers, especially those from different national cultures. The empathy literature suggests that having similar experiences to another person can help understand them better. This study adopts an empathy measure from psychology for use in a project where designers attempt to understand customers' driving experiences in different countries and identify their needs for detecting road hazards. We quantify designers' empathic accuracy and the correctness of their rating of customers' emotional tone. The results show that national cultural differences significantly affect the accuracy of designers' empathic understanding but do not impact their understanding of customers' emotional tone.

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Section: Discussionmentioning

confidence: 99%

Understanding customers across national cultures: the influence of national cultural differences on designers’ empathic accuracy

Surma-aho

Chang-Arana

et al. 2021

Journal of Engineering Design

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“…The use of specific methods related to design is scarce (the discussion about this concern is dealt with in detail below). Ethnography is used in three cases (Comi et al, 2019), (Roesler et al, 2019) and (Van der Linden et al, 2019b) -also the annotation as observation in the tables -and one more paper uses ethnography as the study focus (Wood & Mattson, 2019).…”

Section: Strategies Of Inquiry and Methodologiesmentioning

confidence: 99%

Research methods in Engineering Design: A systematic literature review

Mancebo¹,

Villalobos²,

Llorente³

et al. 2021

Preprint

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The relation between scientific research and industrial design is fraught with controversy. While the number of academic PhD programs on product design grows because the discipline is in its infancy, there is no consolidated method for systematically approaching the generation of knowledge in this domain. This paper aims to review recently published papers from the four top-ranked journals in engineering design in order to analyse the research methods that are frequently used. The research questions consider the aim and contributions of the papers, as well as which experimental design and which sources of data are being used. Frequency tables show the high variety of approaches and aims of the papers, combining both qualitative and quantitative empirical approaches and analytical methods. Most of the papers focus on methodological concerns or on delving into a particular aspect of the design process. Data collection methods are also diverse without a clear relation between the type of method and the objective or strategy of the research. This paper aims to act as a valuable resource for academics, providing definitions related to research methods and referencing examples, and for researchers, shedding light on some of the weaknesses and challenges for current research in the domain of engineering design.

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“…To help enable inclusion, this research turns instead to practitioner real-world experiences as a foundation for uptake. Despite their best efforts to understand an issue such as inclusion, project stakeholders may be unfamiliar with how built environments can disable [17]. This research chooses to learn about the lived experiences of practitioners who are attuned to designing inclusively either from their own disabling experiences, their roles within a project or company, or their self-motivated advocacy to improve the quality of life of those disabled by buildings, spaces, and products and services.…”

Section: Approach To Inquiry and Research Questionsmentioning

confidence: 99%

Aspects of Designing Inclusively from Practitioner Perspectives

Lamirande¹

2022

Architecture

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The concept of inclusion in design is increasingly well known and often recognizes value in a greater diversity of people when creating new buildings, spaces, products, and services. Still, uptake is said to be limited in practice. The theoretical landscape provides several definitions and concerns, but they are often paradoxical. Rather than disentangle theory, this research turns to practitioners who design inclusively. This research explores the ways people advocate for inclusion in design projects, prevailing aspects in the negotiations within multi-stakeholder projects, the motivations and mindsets that drive these aspects, and the opportunities they create for the improved uptake of inclusion. Through discussions (semi-structured interviews) with six individuals from design and architecture, aspects of inclusion from practice emerged. The data were clustered thematically and organized into three parts: general project development, working with others as a team, and designing inclusively. These explorations highlight the value of including a more diverse group of individuals in the negotiations of a design project, the value of bespoke designs, the ever-evolving nature of inclusion, the different ways to present a valuable business case, and the influence of team dynamics. Conflicting perspectives on effective uptake prevail in both practice and theory. Future research will inquire on the most prevalent and valuable aspects of inclusion and their placement within current development processes.

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Tracing architects' fragile knowing about users in the socio-material environment of design practice

Cited by 24 publications

References 23 publications

Understanding customers across national cultures: the influence of national cultural differences on designers’ empathic accuracy

Understanding customers across national cultures: the influence of national cultural differences on designers’ empathic accuracy

Research methods in Engineering Design: A systematic literature review

Aspects of Designing Inclusively from Practitioner Perspectives

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