Towards a Consensus Knowledge Management Success Definition

Jennex, Murray E.; Smolnik, Stefan; Croasdell, David

doi:10.4018/978-1-60960-783-8.ch201

Cited by 24 publications

(23 citation statements)

References 11 publications

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“…Similar to previous studies [1÷5, 8,9], the influence of knowledge and quality on improvement of organizational performance and competitiveness has been confirmed. While some scientists saw quality as a predecessor to knowledge management [19÷21], our results confirm the claim of researchers that consider knowledge as the moderator of quality [11,15,17,18].…”

Section: Resultssupporting

confidence: 88%

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Influence of knowledge and quality on business performance of companies in Serbia

2017

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Original scientific paper The paper presents results of research on the impact of knowledge and quality on business performance of companies. Data was collected by interviewing 296 managers from 140 companies in Serbia. Knowledge and quality showed a strong and positive impact on the business performance of companies in Serbia. Variables "Group knowledge" and "Systematic approach to quality" proved to have the greatest impact on variables "Employee performance" and "Development performance". Work experience as a moderator has shown to have a significant effect on relations between dimensions of knowledge and quality and dimensions of business performance. Factor analysis has shown two-component solution, where the first component gathers variables of knowledge and quality, and the second one variable of business performance, and a strong correlation was established between these two components. This study confirmed the importance of knowledge and quality in business improvement and competitiveness, where the focus is placed on the workers, with their knowledge, experience and readiness to adapt to changes in the business. Keywords: business performance; competitiveness; knowledge; quality Utjecaj znanja i kvalitete na poslovne performanse poduzeća u SrbijiIzvorni znanstveni članak U radu su prikazani rezultati istraživanja o utjecaju znanja i kvalitete na poslovne performanse poduzeća. Podaci su prikupljeni anketiranjem 296 menadžera iz 140 poduzeća u Srbiji. Znanje i kvaliteta su pokazali jak i pozitivan utjecaj na poslovne performanse poduzeća u Srbiji. Varijable "Skupno znanje" i "Sistemski pristup kvaliteti" pokazale su da imaju najveći utjecaj na varijable "Mogućnosti zaposlenih" i "Razvojne performanse". Radno iskustvo kao moderator pokazalo je da ima značajan učinak na relacije između dimenzija znanja i kvalitete i dimenzija poslovnih performansi. Faktorskom analizom dobiveno je dvokomponentno rješenje, gdje prva komponenta okuplja varijable znanja i kvalitete, a druga varijable poslovnih performansi, i utvrđena je jaka korelaciona veza između ove dvije komponente. Ovim istraživanjem je potvrđen značaj znanja i kvalitete u unapređenju poslovanja i konkurentnosti, gdje se fokus stavlja na radnika, sa svojim znanjem, iskustvom i spremnošću da se prilagođava promjenama u poslovanju.

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Section: Resultssupporting

confidence: 88%

“…The aim of successful knowledge development is the improvement of business operations [8]. Zack et al [9] established a positive direct relationship between the knowledge management practice and organizational performance.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Influence of knowledge and quality on business performance of companies in Serbia

2017

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“…Jennex and colleagues surveyed 30 members of a knowledge management (KM) journal editorial board and outlined several ways to define KM success, including process success (e.g., productivity). They concluded that KM is successful when knowledge is reused to improve organizational effectiveness by providing the appropriate knowledge to those in need, when they needed it [51]. We suggest that it is the similarities in members' knowledge with regard to "taskwork" and "teamwork" [19], which provides the conduit to locate expertise when needed.…”

Section: Shared Task and Team Familiaritymentioning

confidence: 85%

Understanding Shared Familiarity and Team Performance through Network Analytics

Espinosa

Clark

Carter³

2018

Proceedings of the 51st Hawaii International Conference on System Sciences

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In this article, we propose a network approach to understanding team knowledge with archival data, offering conceptual and methodological advantages. Often, the degree to which team members' possess shared knowledge has been conceptualized and measured as an aggregate property of a team as a whole. Rather than an aggregate property, however, we argue that shared team knowledge is more appropriately conceptualized as a network of knowledge overlaps or linkages between sets of team members. We created shared knowledge networks for a sample of 1,942 software teams based on members' prior experiences working with one another on different tasks and teams. We included metrics representing topological features of team shared knowledge networks within predictive models of team performance. Our results suggest that network patterning provides additional predictive power for explaining software development team performance over and above the effects of average level of knowledge similarity within a team.

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“…До сих пор, например, еще не сформировано общепринятое определение того, что можно считать успешной реализацией управления знаниями (Jennex & Smolnik, 2011).…”

Section: оценка зрелости процессов узunclassified

The Enerprise Knowledge Management. Part 2: The Resource Model of Intellectual Capital

Зеленков¹

2015

jour

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Управление корпоративными знаниями. Часть 2: ресурсная модель интеллектуального капитала Зеленков Ю.А. Зав. кафедрой прикладной информатики, д.т.н., Финансовый университет при Правительстве Российской Федерации, 25993, Москва, Ленинградский проспект, 49 yzelenkov@fa.ru Yuri ZelenkovHead of applied informatics department, PhD, Financial university under the Government of the Russian federation, 125993, Moscow, Leningradsky prospect, 79 THE ENERPRISE KNOWLEDGE MANAGEMENT. PART 2: THE RESOURCE MODEL OF INTELLECTUAL CAPITALАннотация: Во второй части статьи предлагается модель интеллектуального капитала, который рассматривается как «склад» накопленных корпоративных знаний, пополняемый и используемый при помощи «потоков» -процессов управления знаниями. Создание ценности на основе интеллектуального капитала происходит за счет повышения эффективности организации, увеличения ее динамических способностей, генерации инноваций различного типа, поэтому особое значение имеет способность организации управлять изменениями.Ключевые слова: корпоративные знания, управление знаниями, интеллектуальный капитал, системы управления знаниями, данные и информация, экономика знаний. Abstract:In the second part of the article we propose a model of intellectual capital, which is regarded as a "storage" of accumulated enterprise's knowledge, which is updated and used by means of "flows" -the processes of knowledge management. Creating value through intellectual capital is due to increase the efficiency of the organization, improve its dynamic capabilities, and generate different types of innovations, so the ability to manage changes plays significant role in organization.Keywords: enterprise knowledge, knowledge management, intellectual capital, knowledge management system, data and information, knowledge economy. ВведениеВ настоящем исследовании под интеллектуальным капиталом (ИК) понимается ресурс организации, аккумулирующий накопленное ею знание, а термин «управление знаниями» (УЗ) используется для обозначения процессов создания и использования этого ресурса. В целом такой подход соответствует ресурсному взгляду на организацию (Massingham, 2014). В первой части статьи (Зеленков, 2015) обсуждалась структура ИК, в котором выделены следующие элементы:• человеческий капитал -индивидуальные члены организации с их явными и неявными знаниями и способностями находить, создавать, приобретать, распространять и использовать знания;• внутренний организационный капитал -знания, существующие на уровне организации в целом или ее подразделений, где различаются формализованные знания, хранящиеся в кодифицированном виде (чертежи, инструкции…), и неформализованные, представленные двумя видами: рутинные процедуры и социальный капитал, способствующий обмену знаниями;• внешний организационный капитал -интеллектуальный капитал партнеров, поставщиков, потребителей и способности организации использовать его.В данной части статьи обсуждаются процессы управления знаниями. Модель управления знаниямиОбсуждение УЗ начнем с определения управленческой деятельности (мен...

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Towards a Consensus Knowledge Management Success Definition

Cited by 24 publications

References 11 publications

Influence of knowledge and quality on business performance of companies in Serbia

Influence of knowledge and quality on business performance of companies in Serbia

Understanding Shared Familiarity and Team Performance through Network Analytics

The Enerprise Knowledge Management. Part 2: The Resource Model of Intellectual Capital

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