Influence of knowledge and quality on business performance of companies in Serbia

Cvjetković, Milena; Djordjević, Dejan; Ćoćkalo, Dragan

doi:10.17559/tv-20160114211519

Cited by 5 publications

(6 citation statements)

References 18 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…They proved that the implementation of the standards does not enable the improvement of the business performances and does not bring significant effects without simultaneously provided training of the employees. In this research the authors proved that employees' training is crucial in achieving higher level of organizational performances [27].…”

Section: Relationship Between Training Productivity and Service Qualitymentioning

confidence: 77%

“…According to Slavić and Berber [38], and Nikandrou et al [39] number of days spent on employees' training is positively related to organizational success measured by productivity and service quality. Cvjetković et al and Morley et al also proved that employees' training was crucial in achieving higher level of organizational performances [27,10]. Organizations that invested more in training showed higher level of productivity and service quality, but also profitability and even rate of innovation.…”

Section: Resultsmentioning

confidence: 95%

“…Many researches in the past have been conducted with the aim of proving the positive and significant relationship between training and development activities and organizational performances [21][22][23][24][25][26][27]. It is confirmed that training programs can help employees in achieving better knowledge, skills and abilities, and, on that basis, higher performances.…”

Section: Relationship Between Training Productivity and Service Qualitymentioning

confidence: 99%

See 2 more Smart Citations

The Relations between Investment in Employees' Development and Organizational Productivity and Service Quality

et al. 2020

View full text Add to dashboard Cite

Human resource management (HRM) is directed to managing human potentials of a company in order to achieve organizational goals, and at the same time, goals of employees. One of the very important part of this process is training and development, as a group of activities aimed at improving employees knowledge, skills, and abilities (KSA), in order to be more successful in job, but also with the aim of creating a base for further development of an organization as a whole. The main aim of the research was to explore the effects of investment in employees' development, measured by number of training days and percentage of operating costs invested in development and training, on the level of organizational productivity and service quality. The subject of the research is the relationship between two main indicators of employees' development program, and organizational level productivity and service quality. The methodology used in the research obtained the application of two-way multivariate analysis of variance (MANOVA) on the data from 160 companies from one Southeast European country, gathered during 2015 and 2016. The results indicated that there is an interaction effect between training costs and number of training days on the combined dependent variables, productivity and service quality in the observed organizations.

show abstract

Section: Relationship Between Training Productivity and Service Qualitymentioning

confidence: 77%

Section: Resultsmentioning

confidence: 95%

Section: Relationship Between Training Productivity and Service Qualitymentioning

confidence: 99%

See 1 more Smart Citation

The Relations between Investment in Employees' Development and Organizational Productivity and Service Quality

et al. 2020

View full text Add to dashboard Cite

show abstract

“…Study by Ramoo, Abdullah and Piaw (2013) found that work experience is one of the factors that provide good work performance. It is supported by Cvjetković, Djordjević and Ćoćkalo (2017) where they indicated that experienced workers have more extensive range of knowledge as well as delivering high-performance work organised. No doubt, experienced workers have a willingness to improve their skills and have a strong organisational culture towards the organisation.…”

Section: Service Period As a Moderatormentioning

confidence: 95%

Service Period as a Moderator to the Behaviour and Work Performance Relationship in the Organisation

Othman¹,

Ismail²,

Fuad³

et al. 2019

AAMJ

View full text Add to dashboard Cite

Performance and productivity are strongly influenced by the workers' behavioural attitudes. Committed employees' behaviours will produce higher performance and productivity in their work. Undeniably, the better commitment would help to reduce employees' personal problems such as differing work, absenteeism, and negligence in doing work. High performance affects employees and ensures that every task is done efficiently, and it provides employees a high level of job satisfaction. The longer the worker stays in a workplace, the higher the performance level shown towards the organisation. The objective of this study is to examine the relationship between the workers' behaviours and work performances in the organisation, and to determine the service period as a moderator in relationship between behaviour and work performance. The method used in this study is a quantitative methodology, and the survey questionnaires have been conducted on 100 respondents consisting of professional and administrative officers in an organisation. The data analysis was performed using Structural Equation ModelingKhatijah Othman et al. 52(SEM) method with the help of AMOS software version 23. The finding shows that there is a positive relationship between employees' behaviour and work performance, and the duration of service moderated the relationship between behaviour and work performance. In this regard, workers who have worked a long period of service with an organisation exhibit the behaviour of commitments to work and produce more efficient and effective work performance in the organisation.

show abstract

“…Quality contributes to improving competitiveness, but without adequate education and development of awareness of quality achievement, it would be difficult to reach a higher level of business. If a company wants to advance its competitiveness and improve its business, employees must be trained in accordance with the quality program and have a developed awareness of quality achievement as a common goal (Cvjetković et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

Impact of quality on improvement of business performance and customer satisfaction

Cvjetković¹,

Vasiljević²,

Cvjetković³

et al. 2021

JEMC

View full text Add to dashboard Cite

In an immense market struggle, the only effective way to build a long-term competitive advantage is to provide a high level of quality. Offering quality to the market, the organization creates loyal consumers on the basis of which it achieves its profitability, growth and development. The research presented in this paper is aimed at determination of the impact of quality on improving business performance and customer satisfaction. Correlation analysis confirmed this influence on the basis of obtained statistically significant mutual relations between the analyzed variables. Quality was shown to have an impact on improving the business performance of the organization, primarily on profitability through the improvement of leadership and relationship management. The impact of quality on customer satisfaction was also confirmed, where the engagement of people and the management of mutual relations had the greatest impact on consumer confidence. The research confirmed that the training of employees in terms of quality had a statistically significant impact on improving customer satisfaction, if it is conducted in an efficient manner.

show abstract

Influence of knowledge and quality on business performance of companies in Serbia

Cited by 5 publications

References 18 publications

The Relations between Investment in Employees' Development and Organizational Productivity and Service Quality

The Relations between Investment in Employees' Development and Organizational Productivity and Service Quality

Service Period as a Moderator to the Behaviour and Work Performance Relationship in the Organisation

Impact of quality on improvement of business performance and customer satisfaction

Contact Info

Product

Resources

About