Toward a linguistically grounded dialog model for chatbot design

Abstract

The increasing interest in various types of conversational interfaces has been supported by a progressive standardization of the technological frameworks used to build them. However, the landscape of available methodological frameworks for designing conversations is much more fragmented. We propose a highly generalizable methodology for designing conversational flows rooted in a functionalist-pragmatics perspective, with an explicit adherence to a conversationalist approach. In parallel, we elaborate a practical-procedural workflow for undertaking chatbots projects in which we situate the theoretical starting point. At last, we elaborate a general casestudy on which we transpose the identified approach in Italian language and using one of the most authoritative NLU platforms.

Design conversacional de chatbots: cultura, linguagem e participação

“…Como resultado, projetistas frequentemente dependem de suas próprias pressuposic ¸ões e preferências linguísticas no design da conversa [Chaves et al 2019]. Pesquisas recentes têm utilizado teorias de análise da conversac ¸ão e pragmática para apoiar o design e implementac ¸ão de chatbots [Dall'Acqua andTamburini 2021, Moore andArar 2019]. Outros estudos têm mostrado o impacto significativo das escolhas linguísticas nas percepc ¸ões dos usuários.…”

Linguocommunicative Strategies and Technologies of Conversational Commerce in English-Speaking Chatbots

“…Thus, conversational AI is more than just teaching a bot a few words. Chatbots perform social roles related to the representation of themselves as interlocutors; therefore, the development of the chatbot's language capabilities in accordance with the stereotypes of its social category, according to many researchers [18][19][20][21][22][23], is crucial for the success of this technology.…”