Tour guides experiences with tourists with disabilities

Chikuta, Oliver; Kabote, Forbes; Chikanya, Nyasha

doi:10.1515/ejthr-2017-0012

Cited by 20 publications

(7 citation statements)

References 19 publications

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“…The disabled tourist market is evolving globally, but tour guides and their contribution to the tourist experience are given sufficient attention. The interaction between the tourist and the tour guide is important in determining the types of holiday and meeting the demands in the travel process [ 78 ].…”

Section: Findings and Discussionmentioning

confidence: 99%

Determinants of Travel Participation and Experiences of Wheelchair Users Traveling to the Bodrum Region: A Qualitative Study

ozcan

Topcu

Araslı

2021

IJERPH

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Although the number of people with disabilities and types of disability increases day by day, a sufficient point has not been reached regarding accessible tourism. The participation rate of people with disabilities (PWDS) in tourism activities is low, and there is a big gap in the travel and accommodation sector in this regard. Studies of previous scholars have concluded that the accessible tourism market is a significant and profitable area, but determinants of participation to travel and process of travel, such as wheelchair user expectations, are consistently ignored by the tourism industry. The main purpose of this study is to determine the determinants of travel by examining the motivations, expectations, processes and experiences of PWDS using wheelchairs to participate in tourism. Research was performed in Turkey’s Bodrum district; 25 wheelchair users were included in the study. The keywords that emerged in the theoretical framework in light of the answers given to 39 open-ended questions online were coded in the Nvivo program. The results showed that wheelchair users intended to go on vacation but were less motivated to participate due to the lack of travel conditions. Wheelchair travelers argued that a companion was required for an enjoyable holiday that could meet their needs. In addition, the results revealed that the types of wheelchairs used by disabled passengers differ. The disabled stated that the wheelchairs they use in daily life are not suitable for use on the beach, sand or water. Despite the economic, social and technological change opportunities, basic tourism service expectations of PWDS are not met. This research project is a comprehensive study that makes determinations in terms of examining the social status of disabled people in terms of social sciences, examining the place and importance of disabled tourists in the market and eliminating the deficiencies of facilities serving in tourism.

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Section: Findings and Discussionmentioning

confidence: 99%

Determinants of Travel Participation and Experiences of Wheelchair Users Traveling to the Bodrum Region: A Qualitative Study

ozcan

Topcu

Araslı

2021

IJERPH

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“…Tourist guiding has been an area of research activity for the past years (Chikuta, Kabote and Chikanya, 2017). In addition, academicians have also carried out many studies on tourist guiding both post graduate and PhD levels.…”

Section: Discussion Conclusion and Implicationsmentioning

confidence: 99%

Effects of Tourıst Guıdes’ Personal Traıts on Job Attıtude and Job Satısfactıon: A Study in Turkey

Pelit¹,

Kabakulak²

2019

PDM

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Objective: The aim of the study is to determine effects of tourist guides' personality traits on their job attitudes and job satisfactions.Methodology / Approach: The study was structured in quantitative research. As data collection method, survey technique was used. In order to measure personality traits, job attitude and job satisfaction, 600 questionnaires were distributed and 462 questionnaires were collected. Questionnaires with missing or incorrect data were removed and 453 questionnaires were used in total. Reliability, arithmetic mean, correlation and regression analyzes were used in the study.Originality / Relevance: This study has originality due to the lack of similar studies, as no other article or thesis was found with the same variables or sample belongs to tourist guides.Main results: Results showed that among personality traits; tourist guides' responsibility and agreeableness were surpassing. Also, tourist guides' attitude towards their profession was found to be generally in good and job satisfaction levels were detected as moderate. In addition, as a result of the correlation and regression analyzes, it was determined that personality traits of the tourist guides have had a significant effect on their job attitudes and job satisfaction.Theoretical / methodological contributions: The findings are important to guiding profession and tourist guides career path and tourist guides' continue to profession and raise vocational commitment and notify relevant persons about tourist guides situations.

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“…There is little research on the experience of tour guides with people with special needs. As those with special needs have far fewer tourist options tailored to their specific needs, guides accordingly have less experience therewith (Chikuta et al, 2017). Chikuta et al (2017) explored the experiences of tour guides with people with special needs in museums and national parks.…”

Section: Literature Reviewmentioning

confidence: 99%

Influence of Explainer Videos in Marketing Communication for Tourism and Health Services

Sedej¹,

Kač²

2022

Slovenia Has Built a System of Local Self-Government Within the Main Provisions of the European Charter on Local Self-Governmen

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Digital marketing has been gaining more attention in last years. Several researchers have shown that it is a very powerful tool in the field of storytelling. In the last decade tourism has changed from typical destination marketing to approaches that often use storytelling, augmented reality, the sharing economy, all-year tourism, etc. Most of these tourism offers can be best promoted via digital media. Especially when it comes to the younger generation, social and digital media are crucial for success. Our research focuses on explainer videos and their importance in marketing for the tourism sector aimed at young people. Our research was conducted with a group of Slovenian students. The results show that explainer videos have great potential in field of destination marketing, event promotion (such as for sport and cultural events) and services (such as sharing-economy systems and health services) among the student population. Our research has also shown the content and animation/images used in explainer videos are the most important elements in attracting and holding the attention of younger generation.

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Tour guides experiences with tourists with disabilities

Cited by 20 publications

References 19 publications

Determinants of Travel Participation and Experiences of Wheelchair Users Traveling to the Bodrum Region: A Qualitative Study

Determinants of Travel Participation and Experiences of Wheelchair Users Traveling to the Bodrum Region: A Qualitative Study

Effects of Tourıst Guıdes’ Personal Traıts on Job Attıtude and Job Satısfactıon: A Study in Turkey

Influence of Explainer Videos in Marketing Communication for Tourism and Health Services

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