Total Quality Management: Today’s Business Excellence Strategy

Singh, Hardeep; Singh, Bikrampal

doi:10.18052/www.scipress.com/ilshs.32.188

Cited by 10 publications

(12 citation statements)

References 32 publications

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“…In other words, they have to employ TQM practices so that they may align their activities with the needs and expectations of the customers to satisfy them and to attract their loyalty in an ever-changing market. TQM is considered as one of the most important management tool (Malik et al , 2018; Owusu and Duah, 2018; Bhaskar, 2015; Singh and Singh, 2014; Bhaskar, 2012) that helps organizations to face challenges and achieve high rate of performance (Narula et al , 2018; Al-Dhaafri et al , 2016). It focuses on continuous process improvement within organizations to provide superior customer value and meet customer needs (Malik et al , 2018; Wang et al , 2012; Bhaskar, 2012a).…”

Section: Introductionmentioning

confidence: 99%

Establishing a link among total quality management, market orientation and organizational performance

Bhaskar¹

2020

TQM

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PurposeThis paper presents findings of a survey on total quality management (TQM) practices adopted by the Indian manufacturing organizations. The purpose of this paper is to test and establish the relationship between TQM practice and organizational performance (OP). This paper also aims to examine the impact of TQM practices on OP of Indian manufacturing organizations.Design/methodology/approachA survey questionnaire was developed and randomly distributed through e-mail to senior managers of 275 Indian manufacturing organizations. About 230 received questionnaires were used for data analysis. Response rate was 83.63 percent. In particular, hypotheses were developed to examine the effect of TQM on the OP of the manufacturing organizations. Cronbach's alpha reliability of questionnaire was analyzed using factor analysis. Rigorous literature review is enabled to construct structural measurement model, formulation of testable hypothesis and operationalization of constructs.FindingsIt is discovered that TQM has a positive and significant effect on the market orientation (MO). Similarly, the results showed that MO has a positive and significant effect on the OP. With regard to the relationship between TQM and OP, this study found that TQM significantly and positively affects the OP of Indian manufacturing organizations.Originality/valueThis study is a rare and unique empirical study that establishes a link among TQM, MO and OP. The study fulfills need of quality management practice and offers practical implications to Indian managers and motivates further research on the relationship between TQM and OP in Indian manufacturing organizations.

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Section: Introductionmentioning

confidence: 99%

Establishing a link among total quality management, market orientation and organizational performance

Bhaskar¹

2020

TQM

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“…Focus on the customer is one of the priorities of total quality management practice (Jaiswal & Garg, 2018). The important driving force to establish the quality goals for business organizations, basically originates from customer needs or marketdriven and expectations (Singh & Singh, 2014). They further stated that customer focus is the under pinning principles for firms to implement programmes of TQM practices in attaining maximum profits as well as performance.…”

Section: Customers' Focusmentioning

confidence: 99%

“…The demand for quality products and services is ever-increasing and this global revolution had forced manufacturing organizations to invest substantial resources in adopting and implementing total quality management practices or strategies in the system (Singh & Singh, 2014). They further asserted that the introduction of total quality management strategies has played an essential role in the development of contemporary management in achieving increased performance of manufacturing firms.…”

Section: Introductionmentioning

confidence: 99%

Application of TQM Practices on Organizational Performance: A Study of Lafarge Africa Plc. Calabar, Cross River State, Nigeria

A.A.,

K.C.,

S.I.

2023

African Journal of Social Sciences and Humanities Research

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This study evaluated the application of TQM practices on organizational performance of Lafarge Africa Plc. The specific objectives were to examine the extent to which top management commitment, customer focus, process/product design and training and education on quality are applied or implemented in producing quality products in order to enhance performance. The study employed survey research design. The population of the study was 463 respondents. The study used a structure questionnaire using 5 points Likert Scale of SA=5, A=4, U=3, D=2, and SD=1. The sample size was 210 respondents using Krejcie and Morgan Table of 1970 for sample size determination. Cronbach Alpha Coefficient was used to validate the reliability of the instrument with the coefficient index of 97%. Simple Linear Regression Model was employed to test the hypotheses using SPSS version 23.The study revealed that the application of top management commitment to quality has a positive and significant effects on organizational performance of Larfarge Africa Plc. Calabar, Cross River State. The study revealed that the application of customer focus has a positive and significant effect on organizational performance. The study also found that the application of process design on quality has a positive and significant effect on organizational performance. The study also revealed that the application of training and education of workers on quality has a positive and significant effect on organizational performance. The study recommended that the management of the organization should put in more efforts and commitment to quality issues and decisions in order to improve quality products and services continuously. The management should also ensure that quality of products are maintain based on customers specification and expectations in order to enhance organizational performance steadily. The management should design the product and production processes based on quality standards set or established by SON and NAFDAC in the system in order to improve performance steadily. The management of the organization should ensure that workers are regularly train and educated on quality issues in order to produce quality products on a continuous basis.

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“…La Total Quality Management (TQM) est un ensemble de techniques et procédures utilisées pour réduire ou éliminer les variations observées dans les procédés de production ou dans les systèmes de service client avec pour but d'améliorer l'efficacité, la fiabilité et la qualité (Singh & Singh, 2014). C'est aussi une philosophie de gestion holistique qui vise l'amélioration continue de toutes les fonctions d'une organisation (Kaynak, 2003).…”

Section: La Total Quality Managementunclassified

Les objets connectés pour améliorer la culture de la production épurée : revue de littérature et esquisse de solution applicable aux entreprises manufacturières

Tadja¹,

Bassetto²,

Tollenaere³

et al. 2021

induProd

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Ce travail vise à montrer l'importance des objets connectés pour améliorer la culture de la production épurée. Afin d'atteindre cet objectif, la revue de littérature qui englobe la production épurée, l'industrie 4.0 et le comportement des équipes de travail a été basée sur le processus de revue de littérature adapté de l'Université Concordia (2020) et de Machi (2012). À la fin de ce travail, il a été possible de structurer les pratiques techniques de la production épurée en 5 méthodes et d'identifier 8 principaux groupes technologiques de l'industrie 4.0. Le fruit qui ressort de ce travail est une proposition applicable aux entreprises manufacturières. Celle-ci est le système « lean coach CNV » basé sur les objets connectés dont l'application a le potentiel de promouvoir la culture de la production épurée. En plus de constituer une source d'actualisation de l'enseignement de la production épurée, sur le plan pratique, la proposition contenue dans ce travail est une piste de solution au problème connu de l'échec de mise en oeuvre de la production épurée au sein des entreprises manufacturières. ABSTRACT. This work aims to show importance of Industrial Internet of Things to improve lean manufacturing culture. The literature review that encompasses lean manufacturing, industry 4.0 and teamwork behaviour, is based on Concordia University Library (2020) and Machi (2012) literature review processes. From this work, it has been possible to structure lean manufacturing technical practices into 5 methods and identify 8 main industry 4.0 technological groups. The fruit of this work is a NVC lean coach system based on the integration of industrial internet of thing to seed lean manufacturing culture. Although this system is at proposal stage, it is a potential solution to the known problem of lean manufacturing implementation failure in manufacturing plants. At teaching level, it will contribute to update lean manufacturing courses. MOTS-CLÉS. Production épurée, Objets connectés, Comportement des équipes de travail.

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Total Quality Management: Today’s Business Excellence Strategy

Cited by 10 publications

References 32 publications

Establishing a link among total quality management, market orientation and organizational performance

Establishing a link among total quality management, market orientation and organizational performance

Application of TQM Practices on Organizational Performance: A Study of Lafarge Africa Plc. Calabar, Cross River State, Nigeria

Les objets connectés pour améliorer la culture de la production épurée : revue de littérature et esquisse de solution applicable aux entreprises manufacturières

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