Application of TQM Practices on Organizational Performance: A Study of Lafarge Africa Plc. Calabar, Cross River State, Nigeria
Ele A.A.,
Nwekpa K.C.,
Eneh S.I.
Abstract:This study evaluated the application of TQM practices on organizational performance of Lafarge Africa Plc. The specific objectives were to examine the extent to which top management commitment, customer focus, process/product design and training and education on quality are applied or implemented in producing quality products in order to enhance performance. The study employed survey research design. The population of the study was 463 respondents. The study used a structure questionnaire using 5 points Likert… Show more
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