To Be a Mediator: Expressive Tactics in Mediation

Kolb, Deborah M.

doi:10.1111/j.1540-4560.1985.tb00852.x

Cited by 77 publications

(64 citation statements)

References 11 publications

(11 reference statements)

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Bartunek, Benton & Keys, 1975;Carnevale & Pruitt, 1992;Notz & Starke, 1978; Pruitt, 1981; Kressel &. Pruitt, 1989;Kolb, 1985). In many cases, the third party role is temporary and occurs within a preestablished set of rules and guidelines that specify when intervention will begin and end.…”

mentioning

confidence: 99%

Intravention: Third-Party Intervention with Clout

Conlon

Carnevale

Murnighan

1994

Organizational Behavior and Human Decision Processes

View full text Add to dashboard Cite

This study examined the dispute-resolution behavior of the " Kressel & Pruitt, 1989, for a discussion of "contractual" and "emergent" mediation).In some cases, the individual who intervenes has (1) organizational authority to dictate the outcome of the dispute and (2) personal interests at stake in the dispute (Rubin, 1981; Walton, 1969).Murnighan (1986) has called such third parties "intravenors"Mediation and arbitration are the two classic modes of third party intervention (Pruitt, 1981 Brett & Goldberg, 1983) suggest that organizations should use mediation.Others (Notz, Starke & Atwell, 1983; Sheppard, 1984;Kolb & Sheppard, 1985) argue (Conlon, 1988 Research at a community mediation center (McGillicuddy et al , 1987) generated results that supported the intravention model. "Mediatorarbitrators" (mediators who later became arbitrators in the same dispute) were more forceful than pure mediators, and disputants were less hostile and competitive and engaged in more problem solving when the third party could control the outcome. Research OverviewThe concern-likelihood model makes predictions for mediators who have little or no self-interest and no control over the outcome of the dispute.Murnighan (1986) argued that intravenors typically threaten to impose settlements, and will rely almost exclusively on pressure and problem solving tactics.The key difference between mediation and intravention, according toMurnighan (1986), is the third party's decision control and incentives: An intravenor will impose outcomes that primarily reflect their own self-interest, and will be less affected by the level of concern for the Intravenors were told that the two managers were their subordinates.They were told that they could impose an outcome if they wished, or they could mediate, make suggestions, or opt out of the negotiation. Thus, our operationalization of mediators and intravenors included role differences (peer vs. boss) and typically concomitant authority differences (power to Intravention 11 suggest vs. power Co impose).Perceived common ground . When perceived common ground was high, Che managers (i.e., che computer programs) made relacively large concessions each round, implying chac chey would ulcimacely agree. The New York managers proposed "AAA", "BAB", "BBB", "CBB" "CCD" , "DCD" , "DDD" , and "DED" ; che Boscon managers proposed "III", "HIH" , "HHH" , "HHG" "FGG" , "FGF" , "FFF" , and "FEF".They were close Co agreemenc afcer eighc rounds. When perceived common ground was low, che managers made smaller concessions: New York's proposals were "AAA", "AAA", "ABA", "ABA" "ABA", "ABB", "ABB", and "BBB"; BosCon's were "III", "III", "IHI", "IHI" "IHI", "HHI", "HHI", and "HHH". They were far from agreemenc afcer eighc rounds.Self -inceresc and concern . Third parcy self -inceresc and concern for che dispucancs ' aspiracions were manipulaced independencly by varying che outcomes in che subjeccs' own payoff cables 3 .Wich low self -inceresc and low concern, che agreemenc between the disputants did not ...

show abstract

mentioning

confidence: 99%

Intravention: Third-Party Intervention with Clout

Conlon

Carnevale

Murnighan

1994

Organizational Behavior and Human Decision Processes

View full text Add to dashboard Cite

show abstract

“…O controle das regras conversacionais em cenários institucionais tem sido estudado por analistas da falaem-interação, tais como Deborah Kolb (1985), que usa o termo "orquestrador" para tratar do papel do mediador de controlar a distribuição dos direitos e deveres interacionais dos participantes, em eventos de mediação em departamentos estatais americanos. A autora identifi ca, nesse papel, ações de distribuir os turnos de fala (quem fala e quando fala), introduzir/encerrar tópicos discursivos e controlar a agenda tópica (quais tópicos podem e devem fazer parte da conversa).…”

Section: Papéis E O Ambiente Institucionalunclassified

“…Tracy e Spradlin (1994) demonstram que, na atividade de mediação de divórcios, "agir como um árbitro" implica, por exemplo, chamar a atenção das partes quando interrompem uma a outra ou quando uma fala pela outra (p. 119). Um ponto importante de diferença entre esses estudos e o nosso trabalho é o fato de que, nos contextos de mediação examinados por Kolb (1985) e Tracy e Spradlin (1994), embora os mediadores exerçam poder sobre o que pode ou não ser feito na interação, eles não têm poder legal para fazer com que as partes cheguem a um acordo. Ao contrário, nas audiências preliminares criminais, objeto de nosso estudo, o juiz tem o poder legal para processar o caso.…”

Section: Papéis E O Ambiente Institucionalunclassified

Hibridismo de papéis na fala de uma Juíza do Juizado Especial Criminal

Vieira

Marques

2013

Calidoscópio

View full text Add to dashboard Cite

RESUMO -Este trabalho tem como objetivo investigar os papéis desempenhados por uma juíza em uma Audiência no Juizado Especial Criminal de uma cidade da Zona da Mata de Minas Gerais, contexto jurídico no qual são julgados crimes e contravenções penais de menor potencial ofensivo, aos quais cabem penas menores de dois anos. Os dados mostram que, além dos papéis orientados para a realização de tarefas e metas institucionais inerentes a esse tipo de evento discursivo, outros papéis, orientados para o controle da interação nesse cenário institucional, são salientados. Os resultados da análise permitem concluir que o hibridismo de papéis, no contexto profi ssional de Audiências Preliminares Criminais no Brasil, além de ser predominantemente orientado para as partes, vítima e réu, encontra-se imbricado à criatividade exigida para a execução do mandato institucional deste tipo de atividade de fala.Palavras-chave: papel, hibridismo de papéis, interação institucional, audiência criminal.ABSTRACT -This paper aims to investigate the roles performed by a professional judge in a Special Criminal Court Hearing in a city of Zona da Mata in Minas Gerais. In this law context, crimes and misdemeanors are tried and charged with sentences under two years. The data show that, besides the roles oriented toward the achievement of institutional goals and tasks which are inherent in this type of event discourse, other roles are highlighted, which are oriented toward controlling the interaction in this institutional setting. The results of the analysis allow us to conclude that the hybridity in roles performed in the Preliminary Criminal Hearings professional context in Brazil, besides being predominantly oriented towards the parties, the victim and the defendant, is interwoven with the creativity required for the implementation of the institutional mandate of this type of speech activity. 2 , dentre outros. Ampliando essa noção, Sarangi (2011) defi ne o hibridismo discursivo como a coexistência de diferentes formas (de gêneros discursivos, vozes, atividades) marcadas pela criação e pelo propósito interacional. Desse modo, ele propõe a extensão da noção de hibridismo para a performance (Goffman, 2006) dos papéis em contextos profi ssionais.Tomando como base noções advindas das tradições da Sociologia e da Psicologia Social, tais como os conceitos de papel (Goffman, 2006), conjunto de papéis (Merton, 1968) e papel profi ssional (Strong e Davis, 1978), Sarangi (2010) sugere que a noção de papel é complexa e talvez seja mais bem operacionalizada no nível sociointeracional, especialmente nos domínios institucionais/profi ssionais, do que as noções de self, identidade e status.Em ambientes jurídicos, tais como os dos Juizados Especiais Criminais, as atividades e tarefas a serem desempenhadas pelos juízes, que coordenam as audiências, são orientadas pelas metas institucionais inerentes à prática profi ssional e institucional. Nesse cenário, a análise dos diferentes papéis, negociados na interação entre juíza, réu e vítima, pode contribuir para...

show abstract

“…Those examinations indicate, for instance, that labor mediators actively manage disputants' perceptions of how much information they possess about the dispute (Kolb, 1985). Mediators report that disputants' perceptions of how much they know about the dispute, the issues involved, and the disputants themselves affect both disputants' motivation to engage in mediation and their confidence in the process.…”

Section: Insight and Mediationmentioning

confidence: 99%

Mediator Insight: Disputants' Perceptions of Third Parties' Knowledge and Its Effect on Mediated Negotiation

Arnold

2000

International Journal of Conflict Management

View full text Add to dashboard Cite

This study examined the influence of mediator insight on disputants' perceptions and behaviors in negotiation. Participants played the role of student employee representatives and bargained with student management representatives over a number of issues. During the course of the negotiation, a mediator made recommendations as to how the conflict should be resolved. The experiment varied (1) the amount of information disputants believed mediators possessed about their interests and needs and(2) mediator recommendations (e.g., integrative, compromise, non/ integrative). The results indicated that perceived insight (i.e., the level of information about the conflict) had strong effects on disputants' perceptions of mediator credibility. Perceptions of mediator credibility, in turn, were found to influence disputants' general perceptions of the mediator (e.g., acceptability, confidence, satisfaction) and perceptions of the mediator's recommendations.

show abstract

To Be a Mediator: Expressive Tactics in Mediation

Cited by 77 publications

References 11 publications

Intravention: Third-Party Intervention with Clout

Intravention: Third-Party Intervention with Clout

Hibridismo de papéis na fala de uma Juíza do Juizado Especial Criminal

Mediator Insight: Disputants' Perceptions of Third Parties' Knowledge and Its Effect on Mediated Negotiation

Contact Info

Product

Resources

About