Tingkat Kepuasan Pengunjung Terhadap Kualitas Pelayanan Daerah Wisata Puncak Temboan Tomohon

Abstract

The purpose of this study is (1) to measure the level of visitor satisfaction of services in tourism so it can improve or develop the quality of services, (2) identify the advantages and disadvantages of what should be improved or developed to increase the number of visitors at the Heritage Temboan Peak. The study was conducted in the village of Rurukan Tomohon, Village of East Tomohon, Tomohon. The research was conducted during 2016. The primary and secondary data used in this study. Primary data obtained through interviews and direct observation. Interviews conducted using questionnaires that question and the answer has been determined and is given a score. The secondary data obtained from the study of literature in the form of literature, written sources has relevance to this study.Ssampling slection in this study using purposive sampling method. The number of samples in this study were 50 respondents. The analytical method used is the Importance Performance Analysis (IPA) test Validity and Reliability of the variables to be measured. This study found: (1) In general visitor attractions highlight Temboan already satisfied with the quality of services provided by Peak Temboan operators ie at a rate of 75.59%; (2) The service quality indicators which have a high interest rate with a low performance and get into the top priority category for increased need to receive special attention from the manager. The indicator is building a good physical facilities and have charm, cleanliness in environmental tourism, cleanliness of toilets is in the area attractions and the attitude of the staf (friendly, courteous and smiling).

Pengelolaan Ekowisata Leang Londrong Berbasis Desa Di Kabupaten Pangkep Sulawesi Selatan

“…Hal ini dikarenakan di Leang Londrong belum terdapat beberapa fasilitas yang mendukung kegiatan ekowisata di lokasi tersebut, misalnya tidak adanya toilet atau kamar ganti pakaian, arena bermain, dan mushola. Menurut [13] kebersihan dalam lingkungan obyek wisata, kebersihan toilet yang ada dalam kawasan obyek wisata dan sikap yang dimiliki petugas sangat memengaruhi kepuasan pengunjung. Hal lain yang memengaruhi kepuasan pengunjung adalah kualitas pelayanan kepariwisataan, di Leang Londrong masih sangat minim petugas yang melayani pengunjung, karena hanya ada dua orang petugas di kawasan wisata tersebut, yaitu petugas karcis dan petugas parkir, sedangkan di dalam lokasi wisata tidak ditemui petugas atau pengelola wisata.…”

Quality of Service with the Satisfaction of Visitors to Breezy Hamlet

“…The sample that will be used is 60 visitors in Breezy Hamlet. The measuring instruments used are the service quality scale from Ardita & Suryawan (2019) to measure service quality and the customer satisfaction scale from Tangkere & Lorraine (2017) to measure customer satisfaction. The results that will be obtained will provide a positive and significant relationship between service quality and customer satisfaction because based on the results of the initial survey, it was found that visitors gave more positive answers to service quality where based on previous research it was found that if the quality of service was considered positive by customers, customer satisfaction would also increase.…”

ANALISIS KEPUASAN PESNORKEL UNTUK PENGELOLAAN WISATA SNORKELING PADA EKOSISTEM TERUMBU KARANG (Studi Kasus di Taman Nasional Laut Kepulauan Seribu)

“…Kualitas pengalaman pesnorkel dapat diketahui dari tingkat kepuasannya. Beberapa penelitian tentang kepuasan pengunjung untuk wisata alam telah dilakukan pada wisata pantai (Maryono, Effendi, & Krisanti, 2016), pengaruh tingkat kepuasan terhadap kesediaan membayar di taman nasional (Matondang, Bahruni, & Hermawan, 2017), wisata agro (Oktaviani & Suryana, 2006), wisata daerah pegunungan (Tangkere & Sondak, 2017). Namun bukti empiris mengenai kepuasan wisata snorkeling masih sangat terbatas, khususnya di taman nasional laut.…”