Mengelola kepuasan pesnorkel dalam melakukan aktivitas snorkeling merupakan salah satu upaya menjaga keberlanjutan ekosistem terumbu karang. Tujuan penelitian ini adalah untuk menganalisis kepuasan pesnorkel saat bersnorkeling pada ekosistem terumbu karang di TNLKpS serta mengidentifikasi atribut yang perlu ditingkatan untuk pengelolaan wisata snorkeling di pada ekosistem terumbu karang di TNLKpS. Metode penelitian dilakukan dengan observasi dan survey dengan distribusi kuisoner pada pesnorkel. Analisis dilakukan dengan menghitung tingkat kepuasan pesnorkel menggunakan importance-satisfaction analysis (ISA) dan indeks kepukasan pengunjung (IKP). Indeks Kepuasan menunjukan bahwa wisata snorkeling 66,82% memuaskan pesnorkel. Artinya pesnorkel merasa sangat puas dengan pengalaman snorkeling di TNLKpS. Dari 18 atribut yang dianalis menggunakan ISA diperoleh perbaikan yang harus dilakukan pada pengelolaan wisata snorkeling yaitu pada atribut perahu aman dan nyaman, peralatan cukup. Pengelola perlu untuk mengontrol kepuasan pesnorkel dalam melakukan aktivitas memberi makan ikan dan foto bawah air, menjaga kepadatan wisatawan dalam melakukan snorkeling dan menjaga kualitas ekosistem terumbu karang.
Snorkeler behaviors which are not in accordance to snorkeling guidelines are harmful to the coral reefs ecosystem. This research aims to describe the behavior patterns of visitors when they were snorkeling, and classifying snorkeler behavior according to the potential hazard which occur in the coral reefs’ ecosystem in the Kepulauan Seribu Marine National Park. Field observations shown that behavior of visitors when they were snorkeling has the same patterns that are harmful for coral reefs ecosystem when they took photo in underwater and interact with the marine biota. The act to feed fish, stepping or stand up on coral reefs, and hold coral reefs are shown by most of the snorkelers when they were snorkeling in the study location. Grouping of snorkeler behavior shown that more than part of snorkeler respondents had characteristics and perceptions that were at high risk of the possibility of non-environmentally friendly actions. Based on the risk grading matrix of snorkeler behavior, the quantity of respondents who have the potential to pose a risk behavior to the coral reef ecosystem showed 55.56% snorkeler get into a high risk category, 33.33% in the middle risk category, and 11.11% on the low risk category.That’s mean that snorkeler behavior was harmful for coral reefs ecosystem.
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