“…When considering the experiences of staff in general hospital settings, the quantitative literature primarily focuses upon the management of aggressive behaviour, the challenge of high workloads and low staff levels, as well as the perceived need for dementia training (Bradshaw, Goldberg, Schneider, & Harwood, 2013;Gandesha, Souza, Chaplin, & Hood, 2012;Nnatu & Shah, 2009;Weiner, Tabak, Bergman, 2003). While this provides useful insights, such research is also constrained by the limitations of structured questionnaires which do not necessarily permit the exploration of in-depth participant views.…”