The Synergy Of Penta-Helix Stakeholders In The Development Of Smart Destination In Dieng Tourism Area, Central Java - Indonesia

Abstract

This research intends to obtain information about comprehensive picture about penta-helix synergy in realizing the concept of smart tourism in Dieng Central Java. This research uses a qualitative research design with phenomenographic approach that seeks to understand the perspective [1], thought, and experience of stakeholders regarding the synergy among stakeholders (penta-helix) in realizing smart tourism in Dieng Central Java. The results show that there are a number of problems related to the synergicity in the application of smart tourism in Dieng, among others, because there is no common vision of stakeholders and the cooperation and coordination between tourism actors, government and related stakeholders has not been established. The quality of human resources, especially competence in the field of IT, including basic knowledge of smart tourism to all stakeholders is also one of the main problems in implementing smart tourism. The efforts of local government in solving the problems that arise concerning the synergicity in the application of smart tourism in Dieng, Wonosobo Regency among others is to optimize the use of internet network to promote the tourist area of Dieng. In addition, the office as regulator also tries to make regulation and socialization in the implementation of smart tourism through digitalization to all stakeholders. The key factors in the successful implementation of smart tourism in Dieng Wonosobo, among others the unity of vision, mutual commitment and coordination among stakeholders.

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“…One of the important outcomes of the workshops was the understanding that solutions to the problems should be realized by inter-agency coordination. This result is consistent with previous studies (Adu-Ampong, 2017;Akça, 2006;Bello et al, 2016;Durgun, 2007;Erfani & Roe, 2020;Eyassu et al, 2019;Hatipoglu et al, 2016;Kantawateera et al, 2013;Ladkin & Bertramini, 2020;Suherlan et al, 2018;Wan & Pinheiro, 2014;Yuksel et al, 1999;Zengingönül et al, 2012) which emphasize the lack of coordination and cooperation as among the important obstacles in sustainable tourism development and planning. For coordination issues, although a consensus was reached on the establishment of a platform in the workshops, the follow up session revealed that no action had been taken.…”

“…Nevertheless, this participation does not necessarily result in full collaboration (Adu-Ampong, 2017). As for a study conducted in Central Java, Indonesia, no common vision of the stakeholders and a lack of cooperation and coordination among tourism actors, government, and other stakeholders were shown as the problems associated with synergy in the application of smart tourism (Suherlan et al, 2018).…”

Analisis Pengembangan Desa Wisata Berbasis Penta Helix di Desa Jambu Kabupaten Kediri (Studi pada Desa Wisata Jambu Kabupaten Kediri)

“…Penelitian dari Lagarense et al (2018) mengenai pemanfaatan teknologi dan inovasi digital pada pengembangan sport tourism dengan pendekatan Penta Helix di Bali dengan hasil bahwa, pemanfaatan teknologi telah digunakan dengan optimal. Terdapat penelitian dari Suherlan et al (2019) mengenai sinergi Penta Helix dalam mewujudkan konsep smart tourism di Dieng Jawa Tengah. Hasil penelitian terdapat permasalahan sinergisitas Penta Helix dalam penerapan smart tourism.…”

Penta Helix as Strategy of Tourism Village Development in Karangasem Village, Bulu District, Sukoharjo Regency

“…Research of the penta helix strategy in developing tourism villages has also been discussed by Suherlan et al [13] entitled "The Synergy of Penta-Helix Stakeholders in the Development of Smart Destination in Dieng Tourism Area, Central Java -Indonesia". The researchers discovered certain issues with synergy in the implementation of smart tourism in the Dieng Tourism Area, due to the lack of a shared vision among stakeholders and the absence of established collaboration and coordination between tourism industry, governmental, and associated parties.…”