The Study of Students’ ○Educational Satisfaction in Islamic Azad University

Keshavarzi, Abdollah; Ahmadi, Soleiman

doi:10.1016/j.sbspro.2013.06.108

Cited by 3 publications

(6 citation statements)

References 2 publications

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“…Seperti halnya pendidikan, institusi pendidikan juga memainkan peran penting (Kundi & Khan, 2014). Perguruan tinggi memiliki peran dalam pengembangan ekonomi, sosial, dan budaya (Keshavarzi & Ahmadi, 2013) (Mohammadi & Mohammadi, 2014). Di era globalisasi, kompetisi di antara institusi pendidikan di dunia pendidikan menjadi semakin ketat (Kundi & Khan, 2014).…”

Section: Pendahuluanunclassified

“…Kepuasan pelanggan adalah hal penting untuk organisasi bidang layanan (Hanaysha, Abdullah, & Warokka, 2011), pada perguruan tinggi pelanggan utamanya adalah mahasiswa (Yousapronpaiboon, 2014) (Dahan, Taib, Zainudin, & Ismail, 2015) (Bakti & Mestari, 2011) ,oleh karena itu universitas menjadi lebih sadar mengenai pentingnya kepuasan mahasiswa (Elliot & Shin, 2002). Merupakan hal yang perlu untuk memperhatikan kepuasan mahasiswa (Keshavarzi & Ahmadi, 2013), dalam sistem pendidikan kepuasan adalah hal terpenting (Negricea, Edu, & Avram, 2014). Kepuasan mahasiswa penting (Hanaysha, Abdullah, & Warokka, 2011) untuk dibahas, mengingat ada dampak positif apabila mahasiswa merasa puas (Bakti & Mestari, 2011) seperti dalam motivasi mahasiswa, ingatan mahasiswa (Kundi & Khan, 2014), membangun kepercayaan diri (Tuan, 2012), memberikan kata positif (Hanaysha, Abdullah, & Warokka, 2011) komunikasi mulut ke mulut dari mahasiswa kepada teman, kenalan, dan relasi (Tuan, 2012), serta mahasiswa bersedia untuk memberikan usaha terbaik terhadap pelajaran mereka (Kundi & Khan, 2014), dan hal tersebut akan membuat universitas memperoleh keuntungan dalam persaingan (Dahan, Taib, Zainudin, & Ismail, 2015).…”

Section: Pendahuluanunclassified

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Mutu Layanan Akademik Sebagai Determinan Kepuasan Mahasiswa

Martasubrata

Suwatno

2016

JP Manper

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Penelitian ini bertujuan untuk memperoleh gambaran mengenai tingkat mutu layanan akademik dan tingkat kepuasan mahasiswa, juga untuk menganalisis pengaruh mutu layanan akademik terhadap kepuasan mahasiswa. Penelitian ini menggunakan metode eksplanatory survey. Teknik pengumpulan data dalam penelitian ini menggunakan angket dengan model skala likert. Responden dalam penelitian ini berjumlah 348 mahasiswa salah satu universitas di Bandung. Teknik analisis data menggunakan regresi sederhana. Berdasarkan hasil penelitian, tingkat mutu layanan akademik berada pada kategori sedang, dan tingkat kepuasan mahasiswa berada pada kategori sedang. Dari hasil analisis regresi sederhana menunjukan bahwa mutu layanan akademik berpengaruh positif dan signifikan terhadap kepuasan mahasiswa. Dengan demikian lembaga perlu meningkatkan mutu layanan akademik agar kepuasan mahasiswanya pun meningkat.Kata Kunci: mutu layanan akademik, kepuasan mahasiswaACADEMIC SERVICE QUALITY AS DETERMINANT OF STUDENT SATISFACTIONThe aim of this research is to obtain an overview of the level of academic service quality and student satisfaction in Faculty of Economic and Business Education, also to analyze the influence of academic service quality on student satisfaction. This research used explanatory survey method. The data were obtained used questionnaire with likert scale model. The respondents in this reseach were 348 student of university in Bandung. The data was analyzed by using simple regression. The result of the data analysis revealed that academic service quality was classified as middle category, also student satisfaction classified as middle category. Based on the analyzed of simple regression, the result revealed that academic service quality has the positive and significant influence toward student satisfaction. Thus the organization need to improve academic service quality that the student satisfaction is also improve.Keywords: academic service quality, student satisfaction

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Section: Pendahuluanunclassified

Mutu Layanan Akademik Sebagai Determinan Kepuasan Mahasiswa

Martasubrata

Suwatno

2016

JP Manper

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“…The criteria might have to be drawn from the literature, the above listed one, completed by specific literature on student satisfaction (e.g. Keshavarzi and Ahmadi, 2013; Khosravi et al , 2013; Kuchta et al , 2012; Serban et al , 2013) and on evaluation forms used by various universities (e.g. https://survs.com/survey-templates/student-satisfaction-survey/) or they can be formulated by the decision makers of the university in question.…”

Section: Portfolio Planning Methods Based On the Generalized Assignment Methods For Universitiesmentioning

confidence: 99%

The use of the multiple knapsack problem in strategic management of a private Polish university

Kuchta

Ryńca

Skorupka³

et al. 2019

IJEM

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Purpose In the literature, there are many methods that can be helpful in strategic management of universities. Some of them are related to the aspect of sustainability, in terms of balancing the level of fulfillment of different, often conflicting objectives, which must be considered when building strategies. These methods include product/service portfolio ones. However, their use is often intuitive and detached from the quantitative aspects of management. The purpose of this paper is to present a proposal of the modification of the portfolio methods through the use of one of discrete optimization problems, namely, the multiple knapsack problem. The proposal is applied to a selected university. The results are presented and discussed. Design/methodology/approach The research methodology consists in a conceptual work: combining non-quantitative portfolio methods used in strategic management and the quantitative multiple knapsack problem. The analogy is established between a market sector (capacity) and a knapsack (capacity), a university department value and an object value, the university improvement budget and a knapsack, an object cost and an improvement measure cost. Then, the case study is used to conduct an initial validation of the proposed approach. Findings A quantitative model for strategic management of university as a whole or university departments is proposed. It allows to plan and control the application of improvement measures, allowing the university units to take on a better position in the educational market. It has been initially applied to a small university. Research limitations/implications The model requires much more real-world case studies. Also, it will usually be difficult to establish the cost of running individual university units as well as the cost of corrective measures. The capacity of knapsacks – here of market sectors – will also be difficult to calculate. The method to be used here is activity-based costing, but it will not solve all the problems immediately, as its practical application is difficult. Practical implications The proposed model will allow to plan and evaluate strategic changes of university as a whole and its units’ position using quantitative values and to consider various strategic scenarios. Social implications In order to establish the data necessary to construct the model, various stakeholders will have to cooperate (the university promotion department, the accounting representatives, the student and industry representatives etc.), probably for the first time. Such cooperation will improve the university position even if the model itself will not be able to be applied immediately. Originality/value The link between portfolio methods and a quantitative optimization method for university management purposes has been established in the paper for the first time in the literature.

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“…One of the factors that could influence students' satisfaction is social areas, auditoriums and libraries (Weerasinghe & Fernando, 2017). Also, students' academic satisfaction could possibly depend on teachers' way of teaching (Butt & Rehman, 2010;Keshavarzi & Ahmadi, 2013). It is proven that emotional intelligence and academic engagement has importance on predicting or determining academic satisfaction (Urquij & Extremera, 2017).…”

Section: Academic Satisfactionmentioning

confidence: 99%

“…Teachers' way of teaching has significant and positive impact on enhancing students' academic satisfaction (Butt & Rehman, 2010). Thus, if the students are dissatisfied in academics, it could result info some, personal and social problems (Keshavarzi & Ahmadi, 2013). The lowest weighted mean is the indicator 2 with average of 3.24 which states that agree that "teacher makes it possible for them to achieve learning objectives" and student agree.…”

Section: Statistical Treatmentmentioning

confidence: 99%

Spiritual Vocation and Academic Satisfaction of Senior High School Student

Moneva¹,

Campos²,

Acibar³

2020

IJSSR

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Spiritual vocation is a broad concept that affects the human spirit or soul that collides the sense of connection to the people giving a bigger meaning in life. Vocation is a work that people feel to do, particularly people want to fulfill a particular role in life. Meanwhile, academic satisfaction is the whole experience of the students and also their expectation regarding to their academic reality. The study intends to assess the association between students’ spiritual vocation and academic satisfaction particularly to find out the students’ association between students’ spiritual vocation and students’ academic satisfaction. The study banked the theory proposed by John Holland titled Vocational Choice Theory and Alexander Astin titled Students Involvement Theory. This quantitative approach research used descriptive survey design used rating scale research instruments in gathering the data. The respondents of the study were the Senior High School Students with a total population of 245 but only 194 students acceded to answer. The researchers asked permission from the students to be the respondents of this research study using informed letter signed by the principal and teachers involved. The researchers provided answer sheets to the respondents to answer. The researcher gave instructions and discussed the purpose of the study before allowing the students to answer the survey questionnaires. The researchers gave at least 10 minutes to answer the questionnaire. The result of the study revealed that there is no association between the students’ spiritual vocation and academic satisfaction.

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The Study of Students’ ○Educational Satisfaction in Islamic Azad University

Cited by 3 publications

References 2 publications

Mutu Layanan Akademik Sebagai Determinan Kepuasan Mahasiswa

Mutu Layanan Akademik Sebagai Determinan Kepuasan Mahasiswa

The use of the multiple knapsack problem in strategic management of a private Polish university

Spiritual Vocation and Academic Satisfaction of Senior High School Student

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