The Study of Organizational and Occupational Commitment Among Physical Education Employees in Governmental Universities of Iran

Abstract

The purpose of this paper was to investigate the organizational behavior of employees

Turizmo paslaugų kokybės gerinimas: teorinis aspektas

“…Mokslinė literatūra atskleidžia glaudų paslaugų kokybės ir klientų lojalumo tarpusavio ryšį. Šaltinis: sudaryta autorių, remiantis Yin, Zou, Zhang, Wang, Zhang, 2022;Grasso, Sergi, 2021;Li, Xie, Gao, Guan, 2019;Jeong, Crompton, 2017;Lin, Yang, Ho, 2015;Pridotkienė, Kinčius, 2015;Estima, Ventura, Rabinovici, Martins, 2014. Daugelis kitų autorių (Andam, Montazeri, Feizi, Mehdizadeh, 2015;Li, Xie, Gao, Guan, 2019;Gajić, Petrović, Radovanović, Tretiakova, Syromiatnikova, 2020) teigia, kad kliento pilietiškumas gali pagerinti turizmo paslaugą ir įmonės veiklos efektyvumą, kaupiant gerąją turizmo paslaugų sąveikos patirtį ir puoselėjant teigiamus dalyvių tarpusavio santykius.…”

“…Siekiant paslaugų kokybės, organizacijose vienas sudėtingiausių ir svarbiausių uždavinių -sumodeliuoti standartinius proceso etapus. Turizmo sektoriuje būtina išskirti reikšmingus paslaugų kokybės elementus (Andam, Montazeri, Feizi, Mehdizadeh, 2015;Li, Xie, Gao, Guan, 2019;Gajić, Petrović, Radovanović, Tretiakova, Syromiatnikova, 2020).…”

Assessment of the Service Quality Measurement Model for Youth Football Academies

“…For spectator sport services, previous studies have developed specific service quality measurement models for different sport spectating settings such as football matches (Theodorakis et al, 2013), American football (Wakefield et al, 1996), and baseball games (Yoshida & James, 2010). Many researchers have then extended the concept of service quality to participant sport, mainly by focusing on the fitness and recreation service (Afthinos et al, 2005;Alexandris et al, 2004;Chang & Chelladurai, 2003;Ko & Pastore, 2005;Lam et al, 2005) and sport tourism (Andam et al, 2015;Shonk & Chelladurai, 2008). Among them, a hierarchical structure tends to be proposed (e.g., Howat & Assaker, 2016;Ko & Pastore, 2005;Lam et al, 2005;Shonk & Chelladurai, 2008).…”

“…Building on existing service quality measurement scales in participant sport (e.g., Howat & Assaker, 2016;Ko & Pastore, 2005;Lam et al, 2005), the model proposed in this study has a hierarchical structure with multiple-dimensions on three levels. Firstly, the physical aspect mainly focuses on facilities and physical surroundings in the previous scales (Andam et al, 2015;Afthinos et al, 2005;Alexandris et al, 2004;Ko & Pastore, 2005) and is comprised of three subdimensions: equipment, ambiance, and convenience. Secondly, the program quality is perceived from two aspects: the range of program (e.g., programs for different age groups, programs for diverse levels of players, and flexible program schedules) and the feasibility of receiving up-to-date program information.…”

“…Finally, the term convenience normally refers to the measurement of access to locations, service change options (e.g., approaches to pay bills, easy to change membership services), and hours of operation (Andam et al, 2015;Afthinos et al, 2005;Chang & Chelladurai, 2003;Ko & Pastore, 2005;Shonk & Chelladurai, 2008). In a recent study conducted by Yoshida and Nakazawa (2016), convenience innovativeness was proposed as one single dimension for the service innovative sport consumption scale.…”