The Sport Spectator Satisfaction Model: A Conceptual Framework for Understanding the Satisfaction of Spectators

Leeuwen, Linda Van; Quick, Shayne; Daniel, Kerry

doi:10.1016/s1441-3523(02)70063-6

Cited by 118 publications

(91 citation statements)

References 78 publications

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“…Dessa forma, Van Leeuwen, Quick and Daniel (2002) consideram que é essencial distinguir as duas dimensões de serviços que o espectador está exposto em eventos esportivos: (a) serviço principal, que é o jogo/partida/evento em si; e (b) serviços periféricos ou estendidos, que englobam todos os serviços não relacionados diretamente ao jogo/partida/evento -serviços de alimentação, estacionamento, entretenimento nos intervalos, e outros.…”

Section: Aspectos Que Influenciam a Satisfação Do Consumidor Esportivounclassified

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Um estudo sobre a satisfação do consumidor esportivo que frequenta estádios de futebol em Belo Horizonte

Fagundes

Veiga²,

Sampaio³

et al. 2013

RECADM

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Section: Aspectos Que Influenciam a Satisfação Do Consumidor Esportivounclassified

“…Ainda tratando-se de dimensões, os torcedores pesquisados consideram o serviço principal, no caso o evento em si, mais importante do que os serviços periféricos ou estendidos, que são as duas dimensões de serviços que o espectador está exposto em eventos esportivos, segundo Van Leeuwen et al (2002).…”

Section: Conclusão E Recomendaçõesunclassified

Um estudo sobre a satisfação do consumidor esportivo que frequenta estádios de futebol em Belo Horizonte

Fagundes

Veiga²,

Sampaio³

et al. 2013

RECADM

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“…The majority of these studies have focused on the behavior of sports throughout history from different perspectives: historicist [13][14][15], values of sport [6], analysis of the results of sporting events [16], participants [17], spectators/fans [18][19][20], evolution of organizations and their efficiency [21], industry and market [22][23][24] and events [25][26]. From a comprehensive analysis of the literature, we discovered that two time-based contexts predominate in these studies: the past and the present.…”

Section: Review Of the Literaturementioning

confidence: 99%

Predicting the Evolution of Sports Federation Membership: AnImportant Tool to Asses National Governing Bodies’ Strategic Planning

Camps¹,

Pappous²

2016

JSS

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Abstract:Quantifying the potential market of sports licenses is key in order for National Governing Bodies of sport (NGBs) to be able to design good strategic planning. We compared the classical methods of univariate prediction and the Autoregressive Integrated Moving Average (ARIMA) methods. Reliability of the available data was verified with the Time Series Regression with ARIMA Noise, Missing and Outliers (TRAMO) method, and the existence of a trend was verified using Daniel's test. For the purposes of this study-the researches collected and analysed secondary data from a 40-year series in 45 sports in Spain covering a very long period of time in a variety of sport disciplines. The study shows that, with the available data, short-and mid-term forecasting is possible in a number of sports, but not in all of them. It also proves that Holt's classical method of exponential smoothing is the one that yields best results. Golf, Basketball, Athletics and Hunting NGB show worrying prospects of decline levels and need an immediate change in the strategic plans. Other than for forecasting the evolution of athletes in the mid-term in order to improve strategic planning in NGBs, the present findings can be useful for public authorities to define their aid policies for NGBs, and they can also help companies in the industry to anticipate market developments.

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“…One is on-site measurement, in which the spectators report their psychological states by filling out questionnaires or by verbally describing them. The other is after-event interviews in which they are asked to remember their psychological state during the event in baseball game [1,2]. Since these methods are easy to carry out, they have been used widely.…”

Section: Introductionmentioning

confidence: 99%

Happiness and heart rate response: a case of fan services at japanese professional baseball games

Yoshino

Matsumoto²,

Someya³

et al. 2011

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The aim of this study was to develop a method for predicting the psychological states of spectators watching professional baseball games at a stadium. This method includes a real time measurement of instantaneous heart rate (i.e., the inverse of the RR interval) without preventing the subject from watching the game and a mathematical procedure used to predict moment by moment psychological states by correlating the degree of a psychological state with the strength of heart rate response, defined as the mean deviation of heart rate variability from a linear regression line from 5 sec before to 25 sec after an event during a baseball game. We recorded the instantaneous heart rates of 10 subjects (total of 27 cases) while they watched Japanese professional baseball games at a stadium and had them subjectively rate the degree of their psychological states in an after-event interview. We identified three psychological states (happiness, excitement, and vigor) whose strength can be predicted from the strength of heart rate response. Analysis of the measured data clarified that heart rate response had a significant correlation with the subjective rating of the intensity of happiness (r = 0.56, p < 0.0001), vigor (r = 0.55, p < 0.0001), and excitement (r = 0.49, p < 0.0001).

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The Sport Spectator Satisfaction Model: A Conceptual Framework for Understanding the Satisfaction of Spectators

Cited by 118 publications

References 78 publications

Um estudo sobre a satisfação do consumidor esportivo que frequenta estádios de futebol em Belo Horizonte

Um estudo sobre a satisfação do consumidor esportivo que frequenta estádios de futebol em Belo Horizonte

Predicting the Evolution of Sports Federation Membership: AnImportant Tool to Asses National Governing Bodies’ Strategic Planning

Happiness and heart rate response: a case of fan services at japanese professional baseball games

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