The role of value and virtues in TQM: an overview of literature

Abstract

Purpose – The purpose of this paper is to analyze the relation between values and virtues and the principles of Total Quality Management (TQM) and thus to propose a tentative framework of relationships. Design/methodology/approach – The paper is conceptual. It reviews some lists of values present in literature, and summarizes them in a more comprehensive list. Then the list of values is summarized in conjunction with a list of core virtues. Thus, it tries to explain the relation between them and the principles of TQM, passing through the two mediating variables passion and trust. Findings – A model of TQM based on core virtues is proposed. Research limitations/implications – The lack of empirical data that can validate the model. Practical implications – Considering the emphasis placed on virtues, the model can have some practical implications in the field of recruitment, promotion, and leadership. Originality/value – The paper attempts to link values and virtues to the principles of TQM by developing a model of interactions. A novel framework that can provide a basis for further research into the profound nature of quality management has been proposed. Furthermore, some implications that should be useful for recruiters and managers are discussed.

Quality cost management in the SMEs of Poland

“…Whereas Aquilani et al (2017) and Kumar et al (2018) presented a more refined relationship between TQM and company performance, Wu (2019) assessed the individual and synergistic effects of QM practices on operational results. Moccia (2016) analyzed the relationship between values and virtues and the principles of TQM, thus proposing a preliminary framework for relations. Accordingly, Kumar and Sharma (2017) indicate relating management problem-solving styles of leaders to TQM focus, and Bugdol (2020) raises the aspect of fear in organizations implementing TQM.…”

Leadership concepts in manufacturing environments: A brief historical review and conclusion with recommendations for education and training of I-O psychologists

“…This may be due to applications of leadership theories not complementing product processes well. There seems to be a continued search for a holistic leadership concept that can handle all needs of a production company and also be competitively successful (Baker, 2003;Moccia, 2016;Sanders, 2013).…”

“…Six Sigma and lean manufacturing, despite their advanced applications of technology and customer focus, are still production process approaches and are set relatively equivalent to TQM. As product process approaches, they are in need of management philosophies or leadership paradigms to complete overall organizational progress and sustainability (Moccia, 2016;Sanders, 2013). There has been ambiguity due to difficulties in translating theory into practice, especially in regard to a clear approach to TQM, and its relation "with the bottom line" (Soltani, Lai, Javadeen, & Gholipour, 2008).…”

“…There may be a need for a refreshed view of the human side (McGregor, 1960;Moccia, 2016) in manufacturing, and it appears there is a search by manufacturing companies for a solution that is all inclusive, perhaps a multidisciplinary approach (Wilson, 1998; see also Johannessen, Olsen, & Olaisen, 2005). In the search for a holistic management philosophy, Gutierrez-Gutierrez, Barrales-Molina, and Hale (2018) worked toward a framework that unites knowledge from various disciplines in order to merge approaches, with particular consideration of human resources quality management in regard to new product development.…”

Autobiographical internal dialogue on TQM

“…TQM implementation, nevertheless, depends on some other factors. Notably, the absence of an organizational-wide approach (Jurburg et al, 2015), values and virtues promoted and rewarded (Moccia, 2016), intrinsic and extrinsic motivation (Jurburg et al, 2017), job satisfaction and commitment (Mendes and Jesus, 2018), adaptability to change (Haffar et al, 2019), and, lastly, overall strategy (Yu et al, 2020). These factors are nonetheless dependent on the individual serving as the basic unit within the organization.…”