Autobiographical internal dialogue on TQM

Babatunde, Yomi

doi:10.1108/tqm-04-2020-0075

Cited by 4 publications

(2 citation statements)

References 105 publications

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“…Involvement in decision-making and problem-solving increases employees' awareness of their role in advancing organizational excellence, nurturing their motivation, whichin turnis fundamental for enacting a TQM philosophy (Dahlgaard-Park, 2012). Organizations can adopt a variety of initiatives to boost individual and collective motivation, including actions aimed at strengthening the organizational mission and vision, enriching the contents and meaningfulness of work and supporting personal and professional development (Mohd Yusof and Aspinwall, 2000;Palumbo et al, 2017;Babatunde, 2021b). Drawing on these considerations, it is assumed that:…”

Section: Conceptual Backgroundmentioning

confidence: 99%

Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices

Cavallone

Palumbo

2021

TQM

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PurposeSoft total quality management (STQM) is a requisite for the successful implementation of hard total quality management interventions. However, there is limited empirical evidence on the implications of adopting soft total quality management practices. Inter alia, little is known about the consequences of employee involvement in addressing organizational and management challenges. To fill this gap, the article investigates the effects of employees' involvement on their commitment to organizational excellence.Design/methodology/approachSecondary data were collected from the European Company Survey (ECS). A large sample of 15,958 European companies was involved in the analysis. A parallel mediation model was devised to investigate the effects of employee involvement on commitment to organizational excellence. Training and motivation were contemplated as mediating variables to investigate the indirect implications of employee involvement on commitment to organizational excellence.FindingsEmployee involvement contributed marginally towards establishing an increased individual commitment to organizational excellence. Training and motivation played a relevant and statistically significant mediating role, boosting the implications of involvement on commitment to organizational excellence.Practical implicationsEmployee involvement is critical for establishing an organizational climate conducive to organizational excellence. However, its implications should be contextualized in light of the mediating role of training and motivation. On the one hand, training is expected to increase employees' participation in the enhancement of organizational excellence. On the other hand, motivation fosters employee engagement in the improvement of organizational dynamics.Originality/valueThe article investigates the implications of employee involvement on commitment to organizational excellence in a large sample of European companies, emphasizing that soft TQM interventions should be implemented according to a systemic perspective in order to pave the way for a viable commitment to organizational excellence.

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Section: Conceptual Backgroundmentioning

confidence: 99%

Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices

Cavallone

Palumbo

2021

TQM

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“…For example, the methodologies used by Aquilani et al (2017) to evolve 59 CSFs for TQM implementation across different industries and Reinaldo et al (2020) to advance 20 CSFs for TQM implementation in the construction industry. Babatunde (2020a) has also argued for alternative theories to replace the more prevalent theory of constraints and contingency theory in organizational-level TQM discourse. The next section discusses the systematic process followed to investigate the order of importance of the application of the twelve TQM constructs (Objective 1) and, in so doing, the critical TQM variables in Nigeria (Objective 2).…”

Section: Tqm Implementation Framework and Constructsa Theoretical App...mentioning

confidence: 99%

A reprise of TQM practices among construction enterprises in Nigeria

Babatunde

2021

TQM

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PurposeStudies on total quality management (TQM) implementation among construction enterprises in Nigeria have used few TQM constructs and variables and yielded fragmented results. This study adopts comprehensive TQM constructs and variables for comparison with the previous studies to establish the critical variables for effective TQM practices in Nigeria.Design/methodology/approachData collection from a stratified sample of Nigerian construction practitioners with practical or theoretical knowledge of TQM, using web-based questionnaires consisting of twelve validated TQM implementation constructs and 65 variables. 72 home and overseas practicing professionals participated (21% response rate) using nonprobability sampling techniques. Following acceptable Cronbach's alpha reliability values equal to 0.7, the author/s rank-ordered the twelve TQM constructs and 65 TQM variables. Then, they computed the z-scores and the percentiles to identify the TQM critical variables – 75th percentiles and above, contrasted with the threshold normalized values equal to 0.5. Furthermore, Pareto analysis determined the 20% “vital many” responsible for 80% of the problem.FindingsCustomer focus, top management commitment and supplier quality management were the top-25% constructs, while employee involvement, statistical process control and design quality management were the bottom-25% constructs. Thirteen TQM critical variables emerged from the top-25% constructs.Practical implicationsTop management to involve employees to be customer-focused and driven toward suppliers' quality management system. Priority should be given to implementing the critical variables advanced in this study.Originality/valueThis study juxtaposes the results of similar studies for consistency to advance the critical success factors.

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Improving Productivity of Creative Enterprises Through Total Quality Management: A Qualitative Study

Rajeev

2023

International Scientific Conference „Business and Management“

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The purpose of this study was to identify the most relevant characteristic elements of Total Quality Management (TQM) for creative enterprises. The scope of this study included review of 17 scientific articles to identify most frequently adopted TQM characteristic elements in context of creative enterprises. The study used qualitative research approach through which 11 TQM elements where identified and analyzed. The results were used to evaluate and identify the most crucial TQM elements for creative enterprises. The identified elements could improve the potential of the creative workforce. The study provides valuable insights for creative enterprises in implementing effective TQM practices.

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Autobiographical internal dialogue on TQM

Cited by 4 publications

References 105 publications

Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices

Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices

A reprise of TQM practices among construction enterprises in Nigeria

Improving Productivity of Creative Enterprises Through Total Quality Management: A Qualitative Study

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