The Role of TQM Approach in Indonesia Higher Education Quality Assurance

Octavianus, Steaven; Triposa, Reni; Sari, Dwi Novita; Mononimbar, Yonathan Yakup; Parluhutan, Teguh

doi:10.4108/eai.6-3-2021.2306449

Cited by 1 publication

(2 citation statements)

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“…Although the regulations in Indonesia do not explicitly regulate the TQM philosophy's application, the Kaizen method's adoption in the internal quality assurance for Indonesian HEIs in 2018 indicates that TQM is the basis for HEI quality management (Octavianus et al, 2021). Kaizen is also a theoretical principle for improving methodologies and techniques in TQM implementation (Berhe, 2021).…”

Section: Literature Review Tqm In Heismentioning

confidence: 99%

“…Furthermore, due to the stronger competition for HEI quality, which will be related to accreditation and ranking, the Indonesian government has strengthened the issue of HEI quality management by officially adopting the Kaizen method in the internal quality assurance system of HEIs in 2018. This adoption is part of an effort to commit to the total quality management (TQM) philosophy implementation in the HEI realm, whereby a concern for the student, alums and employer satisfaction is enhanced (Octavianus et al, 2021). In the Kaizen internal quality assurance implementation, all programs and activities, either academic or non-academic, must follow quality standards, key performance indicators and strategies formulated to promote continuous quality improvement.…”

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confidence: 99%

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Does internal control contribute to quality management in higher education institutions? Indonesia's adoption experience of the COSO integrated framework

Sofyani

Hasan

Saleh

2022

TQM

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PurposeThis study investigates internal control implementation contribution to quality management at higher education institutions (HEIs).Design/methodology/approachThis study employed a qualitative method by conducting semi-structured interviews. The research respondents (interviewees) consisted of internal auditors, HEI management members and accreditation assessors of Indonesian HEIs. A total of 15 respondents were successfully interviewed to collect the data; 12 were from different HEIs, and 3 were from the HEI accreditation board.FindingsThis study deduced that internal control implementation could contribute to HEI quality management and improvement if integrated with other control policies, such as internal quality assurance, performance measurement systems and performance-based budgeting. By doing so, internal control corroborates total quality management (TQM) implementation within HEIs since it promotes employee empowerment and supervision, reduces budget wastage, increases the achievement of budget targets on output and outcome of programs and activities, enhances strategic and integrated system practices, provides reliable information for better decision-making, and promotes effective communication and coordination and good leadership culture.Practical implicationsThe current study presents beneficial suggestions for HEI management on how internal control contributes to quality management at HEIs.Originality/valueAs suggested by Chalmers et al. (2019), most studies related to internal control were conducted in profit-oriented organisation settings, i.e. companies, and focused on their impact on economic aspects, such as profitability, cost efficiency and fraud mitigation. Meanwhile, internal control-related studies in the context of non-profit-oriented organisations, such as HEIs, and their role in non-economic aspects, in this case, the quality management in HEIs, is still lacking.

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Section: Literature Review Tqm In Heismentioning

confidence: 99%

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confidence: 99%