The Role of Servant Leadership and Work Motivation on Organizational Citizenship Behavior: Evidence from Indonesian Generation Y Employees

Abstract

The purpose of this study is to find an effort to increase organizational citizenship behavior of Generation Y employeesthrough the identification of the influence of servant leadership and work motivation. This research wasconducted on Generation Y employeesare governmental officers aged 23 -43 years at Bogor Regency. The research sample was 86 persons of generation Y from 3 agencies and 11 offices at Bogor Regency. This research uses a quantitative approach and is completed by a qualitative approach through the Delphi technique. The findings revealed that servant leadership has a significant and positive effect on OCB of generation Y, work motivation has a significant and positive effect on OCB of generation Y, servant leadership and work motivation has a significant and positive effect on OCB of generation Y. The results of quantitative and qualitative research conclude that the improvement of the organizational citizenship behavior (OCB) of Generation Y employeescan be done through strengthening servant leadership and work motivation.

The Impact of Servant Leadership on Employee Behavior

“…Research has found that the quality of the relationship between leaders and employees is very important for OCB. Servant leadership and organizational citizenship behavior have a very strong influence, servant leadership does not only function as a leader, but also serves employees (Wahyu et al, 2020). Therefore, the following hypothesis is proposed: H3: There is a positive influence of servant leadership on organizational citizenship behaviour.…”