The Role of Quality Assessment for Development of Sustainable Bus Service in Mid-sized Cities of India: A Case Study of Patna

Sinha, Sanjeev; Sadhukhan, Shubhajit; Priye, Shiv

doi:10.1016/j.proeng.2017.07.138

Cited by 15 publications

(9 citation statements)

References 33 publications

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“…al. [17] and [18] consider the quality of service as a sustainability dimension that helps in the process of decision making and identifying policy challenges within the three traditional sustainability dimensions which are environmental, social and economic. The sustainability model in this study of [17] assesses passengers' satisfaction according to the travel experience.…”

Section: Literature Reviewmentioning

confidence: 99%

Measuring Service Quality of Bus Services in Sulaimani City

Ibrahim

Mohammed-Amin

Ali

2020

KJAR

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This research paper presents a descriptive model to assess the quality of bus services by measuring passengers’ satisfaction in Sulaimani city. Transportation facilities are enlivening the economic activities of any country. Public transportation services are an important aspect of any urban transportation system, as they provide mobility for a number of passengers to different destinations in different directions at the same time via one transportation facility. Public transportation is considered a sustainable mode of transportation. This study intends to assess the services’ quality and identify the challenges to sustainable development in public transportation in order to achieve sustainable development for the current public transportation system. A passenger survey was conducted in order to assess the level of service quality including 300 participants. The study depends mainly on the passengers’ survey, as well as interviews and personal observations for data collection. SPSS software and GIS are used for Data analysis. The results show the outcomes of the assessment process of the current system based on passenger’s opinions. The results reveal the system’s aspect in detail which is further clarified in the conclusion. The paper recommends several steps to be adopted in order to improve the current public transportation system in Sulaimani and other cities, it also suggests future studies that can integrate with this study and contribute in achieving its goal

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Section: Literature Reviewmentioning

confidence: 99%

Measuring Service Quality of Bus Services in Sulaimani City

Ibrahim

Mohammed-Amin

Ali

2020

KJAR

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“…The various factors such as overcrowding in buses, longer travel time, poor condition of the buses, poor frequency of bus service, the unreliability of bus service, lack of bus information at the bus stops, safety concerns especially for women (in yellow buses), lack of facilities meant for the elderly and differently-abled person and absence of amenities inside the vehicle or at the bus stops, etc. discourage the choice of the bus by the commuters [2]. The contribution of auto-rickshaw and e-rickshaw that have been taken together is significant for the city and for a few roads; it even goes as high as fifty percent of the total traffic.…”

Section: Study Areamentioning

confidence: 99%

“…They have used different methods for their evaluation. The service quality using the users' perception of bus transit service was analyzed by Sinha et al [2]; Filipovic et al [10]; Yaya et al [11]; Eboli and Mazzulla [12]; Eboli and Mazzulla [13]; Fellesson and Friman [14]; Eboli and Mazzulla [15]; Dell'Olio et al [16] Morton et al [24]; Abedin et al [25]; and many others.…”

Section: Literature Reviewmentioning

confidence: 99%

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Comparative Assessment of Service Quality of IPT Modes in Urban India

Ansari¹,

Sinha²

2020

cea

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This paper carries out a comparative assessment of service quality of intermediate public transport (IPT) modes namely auto-rickshaws and e-rickshaws through users' perception.A questionnaire-based survey was carried out to collect users' data about the importance and satisfaction on a six-point Likert scale. A total number of 856 filled questionnaires were taken and analyzed using Importance-Performance Analysis (IPA). The analysis showed that the attributes of security, convenience for elderly and differently-abled people, and safety of female users, especially during night hours were assigned high importance but low satisfaction with both IPT modes. Further, it was also found that on-board illumination inside the vehicle at night for auto-rickshaw and safety concern for e-rickshaw was also rated with high importance but with low satisfaction. In order to increase the patronage of these IPT modes and improve their service quality, the above attributes were needed to be addressed on a priority basis. The attributes having a high satisfaction need to be maintained at least at the existing levels. The findings of the study shall be useful for policy makers and operators in planning and improvement of the transportation systems of mid-sized cities of developing countries.

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“…Rayle et al [1] used an intercept survey to compare t-axis, transits, and Uber services in San Francisco, however, the data cannot adequately reflect the overall market with only 380 surveys. Similarly, only 402 questionnaires were taken for the analysis of bus services in another study [18]. However, a large number of completed questionnaires consume enormous amounts of resources.…”

Section: Traditional Public Transportation Surveysmentioning

confidence: 99%

Natural language processing approach for appraisal of passenger satisfaction and service quality of public transportation

Liu

2019

IET Intelligent Transport Systems

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The Role of Quality Assessment for Development of Sustainable Bus Service in Mid-sized Cities of India: A Case Study of Patna

Cited by 15 publications

References 33 publications

Measuring Service Quality of Bus Services in Sulaimani City

Measuring Service Quality of Bus Services in Sulaimani City

Comparative Assessment of Service Quality of IPT Modes in Urban India

Natural language processing approach for appraisal of passenger satisfaction and service quality of public transportation

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