The present and future of intellectual capital in the healthcare sector

Paoloni, Niccolò; Mattei, Giorgia; Strologo, Alberto Dello; Celli, Massimiliano

doi:10.1108/jic-10-2019-0237

Cited by 44 publications

(74 citation statements)

References 94 publications

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“…This choice was made due to the high comprehensiveness and reliability in terms of metadata of these databases, as well as their diffuse use in other similar studies in the business and management fields (e.g. Ferenhof et al , 2015; Dada, 2018; Vrontis and Christofi, 2019; Paoloni et al , 2020).…”

Section: Methodsmentioning

confidence: 99%

Intellectual capital and business model: a systematic literature review to explore their linkages

Baima

Forliano

Santoro

et al. 2020

JIC

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PurposeIn the last decades, business and management scholars have given great attention to intellectual capital (IC), which could seem a mature topic, having arrived at its third wave of studies. However, its intersections with the business model (BM) remain an under-investigated topic, and the authors wanted to investigate two research questions (RQs): how the literature addressing IC and BM has evolved so far in the business and management domains? What are possible future research trends of business and management studies regarding IC and BM?Design/methodology/approachThis study answers these questions through a systematic literature review (SLR) of 74 peer-reviewed articles in the area of business and management. First, a bibliometric analysis was conducted to evaluate what is the current trend of such publications and what are the most relevant articles, authors, countries and journals. Then, a content analysis was performed to aggregate and systematize the results and identify future lines of research.FindingsResults show that most of the studies conducted to date are focused on the aspects of value creation and value capture, with a primary focus on investigating the relationship between IC and firms' performances (e.g. economic, financial and organizational).Originality/valueThe relationship between IC and BM has been quite neglected by the literature, or at least it leaves room for further research lines. For example, little is known about how firms use the various IC assets to leverage new forms of value proposition, new target markets or new sources of revenues. This is one of the first papers systematizing the current body of knowledge on this topic and drawing future lines of research.

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Section: Methodsmentioning

confidence: 99%

Intellectual capital and business model: a systematic literature review to explore their linkages

Baima

Forliano

Santoro

et al. 2020

JIC

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“…Several studies have shown the importance of sense-making for hospital management with impacts on the health-care-welfare results, showing evidence of protocol reviews and better shared understanding about hazards and patient safety risks (Leykum et al , 2014; Hultin and Mähring, 2017). Paoloni et al (2020) emphasized the role of external knowledge from health networks and suppliers as part of the relational capital of health-care organizations. Penney et al (2018) described that a major problem in a US Veterans hospital was the high percentage of early readmissions.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Slightly better results were found in private hospitals, but the authors called for new studies in the field. A recent and systematic literature review about the role of intellectual capital in the health-care sector (Paoloni et al , 2020) concluded that the structural capital (focus on explicit knowledge) is widely discussed, whereas the relational capital (focus on external knowledge connections with universities, suppliers and health networks) has remained in the shadow, and human capital (focus on tacit knowledge) is the less studied component.…”

Section: Introductionmentioning

confidence: 99%

Knowledge management in health care: an integrative and result-driven clinical staff management model

Souza

Baroni

Choo

et al. 2020

JKM

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Purpose This paper aims to propose an integrative and result-driven health-care knowledge management (HKM) model and discuss the findings of a research that examines how the KM initiatives of a major private Brazilian hospital system are linked to its health-care performance outcomes. Design/methodology/approach Data were collected from a top-level Brazilian private hospital system (Mater Dei Healthcare System – MDHS), which is composed of three large hospitals internationally accredited by ISO 9001/2000, NIAHO and JCI. Multiple qualitative approaches were used to collect data such as 16 in-depth interviews with health professionals and managers, document analysis, participatory observation and benchmarking interviews with two reference hospital networks in Brazil. Findings The proposed health-oriented KM model is an expansion of the organizational knowing cycle model (Choo, 1996), adding absorptive capacity (ACAP) as a new construct. The paper discusses how ACAP integrates with sense-making, knowledge creation and decision-making processes within the health-care context. Information technology and clinical governance were identified as support factors to the HKM processes. Practical implications The paper presents a pragmatic and result-driven knowledge management (KM) model using health-care-welfare key performance indicators, as well as the emergence of KM as an integrative and strategic approach to hospital management. Originality/value The present study presents a knowledge-based perspective to clinical staff management, demonstrating the tangible results of KM initiatives that contribute to health and management performance outcomes.

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“…IC is composed of human capital, structural capital and relational capital. Human capital comprises the “skills, qualifications and experience” of the employees (Paoloni et al , 2020, p. 16). Structural capital is defined as the knowledge “embedded in organizational processes, systems, databases, patents and IPs” (Kianto et al , 2014, p. 364).…”

Section: Introductionmentioning

confidence: 99%

“…Although the KM and IC paradigms originally developed independently, interest in examining them jointly has been rising. Some authors interpret KM as the “dynamic” side of IC, effectively merging both concepts (Kianto, 2007; Paoloni et al , 2020). Other authors see IC and KM as conceptually distinct, yet complementary drivers of organizational performance (Seleim and Khalil, 2011; Hsu and Sabherwal, 2012).…”

Section: Introductionmentioning

confidence: 99%

Knowledge management as a driver of performance in ambulatory healthcare – a systematic literature review through an intellectual capital lens

Pflugfelder

2020

JIC

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PurposeThe purpose of this study is to investigate how Knowledge Management (KM) and Intellectual Capital (IC) can increase the organizational performance of ambulatory healthcare providers and how such performance can be assessed.Design/methodology/approachFollowing the PRISMA guidelines, a structured review of peer-reviewed English-speaking articles up to 31st December 2019 was conducted. A search of ACM Digital Library, Cochrane Library, DARE, EBSCOHost, Medline, ProQuest, PubMed, ScienceDirect, Scopus and Web of Science produced 8,391 results. All studies that did not examine the impact of KM initiatives on organizational performance in an ambulatory healthcare provider setting were eliminated. The final sample of 31 studies was examined regarding the design of the KM initiatives as well as the performance concepts and indicators employed.FindingsA range of KM tools and methods (Electronic Health Records, Clinical Decision Support, Health Information Technology, Training, Communities of Practice) have been shown to improve healthcare processes but evidence of an impact on outcomes remains mixed. Performance indicators focus on medical quality but rarely capture economic or social performance. Indicators have been adapted from the medical field, but do not adequately capture IC and KM-induced performance.Originality/valueThis review provides an overview of KM initiatives in ambulatory healthcare and assesses the associated performance metrics through an IC lens. Thereby, it enables further research on the interplay of IC, KM and performance in ambulatory care and points to several research gaps. It provides managers with guidance for designing KM initiatives in their organizations

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The present and future of intellectual capital in the healthcare sector

Cited by 44 publications

References 94 publications

Intellectual capital and business model: a systematic literature review to explore their linkages

Intellectual capital and business model: a systematic literature review to explore their linkages

Knowledge management in health care: an integrative and result-driven clinical staff management model

Knowledge management as a driver of performance in ambulatory healthcare – a systematic literature review through an intellectual capital lens

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