Knowledge management as a driver of performance in ambulatory healthcare – a systematic literature review through an intellectual capital lens

Mattei

et al. 2022

JIC

PurposeThis paper aims to analyse the roles of relational capital (RC) and knowledge management (KM) during the COVID-19 in Italian public and private hospitals, considering that intangible elements are essential during periods of uncertainty.Design/methodology/approachAuthors used a qualitative design in a case study on two Italian hospitals that have different ownership structures, which are located in the epicentre of the pandemic in Lombardy. The study was carried out using the CAOS (“caratteristiche personali”, “ambiente”, “organizzazione” and “start-up”) model (Paoloni, 2021), which allows for comprehending and commenting on RC because of the connections between typical factors that influence an organisation. The model also allows for discussion of the use of a network and how it supports organisations.FindingsFindings of the analysis showed that during the management of the COVID-19 health emergency, ownership structure was not a discriminating factor, the created relationships were similar and they were considered in the same way. The relationships were mainly formal (except for contributions by associations or individuals) and temporary. The RC's reactive role in overcoming crises was confirmed, and the findings indicated that this result was possible also, thanks to the KM's role played within the organisation.Originality/valueTheoretical implications of the work are that it contributes to the sparse healthcare literature on intellectual capital (IC) and on RC and its relationships with KM. The practical implications are related to the creation of new relationships during the healthcare emergency between hospitals and the central government, which can be considered a useful lesson for the future. The theoretical implications derived from the analysis are generalisable to all organisations regardless of their type and location, as well as the practical implications are applicable to the entire national territory.

Section: Literature Backgroundmentioning

confidence: 99%

CAOS in Italian hospitals during COVID: an analysis of healthcare intangible resources

Mattei

et al. 2022

JIC

Journal of Business Economics and Management

“…They pointed out that IC was of great significance to medical industry. The IC of an enterprise in the medical industry contains the skills of the members, professional levels, experience, internal operational abilities, and external relationships, which is the most valuable resource of medical enterprises (Pflugfelder, 2021).…”

Section: Ic and The Internet Medical Industrymentioning

confidence: 99%

How to Manage Intellectual Capital Configurations to Improve Firm Performance in the Internet Medical Industry

Dai

Zhu

Zhang

et al. 2021

The internet medical industry is a new direction of the medical industry; however, internet medical enterprises have been going through a reshuffling period after 2016 and urgently need to improve their performance. The main aim of this study was to reveal the relationship between intellectual capital (IC) configurations and firm performance and guide ideal IC configuration decision to improve the performance of internet medical enterprises in China. First, a mechanism model was constructed to reveal the effects of IC configurations on firm performance, which is contribution to enrich IC configuration theory research. Then, fuzzy-set qualitative comparative analysis (fsQCA) was used to guide its IC configurations selection currently using data from internet medical enterprises in China from 2012 to 2019. The research is contribution to enrich application research of IC configuration. The results show that IC affects firm performance by means of the configuration; currently ideal IC configurations selection of the internet medical industry should pay attention to human, relationship and physical capital; period and specific business will both affect the choice of IC configuration. The results of this study can deepen managers’ understanding of IC configurations and guide ideal IC configurations selection in the internet medical industry.

Anais Do XII Congresso Internacional De Conhecimento E Inovação (ciKi)

“…Knowledge Management (KM) plays an essential role in the healthcare domain, known for its knowledge intensity (Pflugfelder, 2020), contributing to an outstanding pattern of healthcare systems operations (Almansoori, AlShamsi, Salloum, & Shaalan, 2021). KM originated from strategic management literature and focuses on knowledge flows (Nonaka & Takeuchi, 1995).…”

Section: Introductionmentioning

confidence: 99%

Analysis of Correlations Between Burnout and Centrality in Social Networks: A Study of an Emergency Department

Terra¹,

Reckziegel²,

Saurin³

2023

Healthcare environments are known to be intense in knowledge and constant stress. Exchanging information through social interactions in the work environment was addressed in this study of an emergency department in order to answer the following research question: “Regarding knowledge management, what are the relationships between resilient performance and burnout?”. To do so, we used the resilience social network questionnaire and the Maslach Burnout Inventory. Results showed that resilience is positively correlated to burnout. Nurses are the most resilient actors. In addition, professional experience and participating in huddles relate to a greater contribution to the organisation's resilience performance. Therefore, the constant use of resilient capacity takes a toll on health care professionals. Knowledge sharing also promotes informal leadership, providing more skilled professionals and highly qualified human capital.