The perception of the farmer on dairy cooperative feed mill logistics service using customer satisfaction index (CSI) and importance-performance analysis (IPA)

Nuraina, Norma; Hamidah, A N; Despal, D; Taufik, E

doi:10.1088/1755-1315/1001/1/012025

Cited by 7 publications

(5 citation statements)

References 19 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Company and customer relationships are reflected in customer trust and accumulative satisfaction. The overall assessment is based on total consumption purchases of goods and services in a certain period (Gupta et al, 2022;Nuraina et al, 2022). Customer satisfaction will lead to purchases or reuse, creating high growth and profits.…”

Section: Service Quality Improvement Strategymentioning

confidence: 99%

The Role of Service Quality in Increasing Customer Satisfaction at PT. Global Perkasa Ekspres Logistik

Septaningrum

2023

SOSMANIORA: Jurnal Ilmu Sosial dan Humaniora

View full text Add to dashboard Cite

Customer satisfaction is an exciting and crucial issue for many companies, including PT. Global Perkasa Ekspres Logistik. However, until now, the role of service quality in improving the quality of customer experiences has yet to be widely reported in this company. This study aims to analyze and design service improvement strategies for PT. Global Perkasa Ekspres Logistik in managing service quality, especially in delivery services, to increase customer satisfaction. This research design falls under the category of qualitative research that PT. Global Perkasa Ekspres Logistik gather opinions through questionnaires, interviews, and direct observation. The number of analysis units in this study amounted to nine companies, which took place from March to July 2022 for qualitative descriptive data analysis. PT. Global Perkasa Ekspres Logistik is a logistics service provider for companies under its umbrella. In its journey, this company has obtained customer satisfaction through the quality of its services. According to research, factors that affect consumer satisfaction include good customer service, affordable service prices for people who often use expedition services, friendly, flexible, responsive, and quality services, and technological advances that provide convenience in communicating and providing services to consumers. Other factors that become weaknesses in achieving customer satisfaction include the presence of individuals or staff who lack experience in providing services and have an impact on the company's image.

show abstract

Section: Service Quality Improvement Strategymentioning

confidence: 99%

The Role of Service Quality in Increasing Customer Satisfaction at PT. Global Perkasa Ekspres Logistik

Septaningrum

2023

SOSMANIORA: Jurnal Ilmu Sosial dan Humaniora

View full text Add to dashboard Cite

show abstract

“…The analysis of risk and reward also plays a part, where the perceived benefits may outweigh the risks, promoting a readiness to proceed with upgrading. Both internal and external stakeholders might shape performance expectations, creating an environment where upgrading is perceived as a logical path to meeting or surpassing those benchmarks [59]. In terms of technological upgrading, the rapid evolution of technology may fuel the aspiration to remain current or even ahead of technological trends, instigating a willingness to upgrade.…”

Section: Performance Expectations Positively Affect Upgrade Willingnessmentioning

confidence: 99%

Intelligent Hog Farming Adoption Choices Using the Unified Theory of Acceptance and Use of Technology Model: Perspectives from China’s New Agricultural Managers

Wang,

Zhang,

Zhang

2023

Agriculture

View full text Add to dashboard Cite

This research delves into the intricacies of decision-making processes underpinning the willingness to upgrade technology within the burgeoning domain of intelligent pig farming in China, employing the UTAUT model to scrutinize how various determinants sway upgrade willingness and the ensuing behavioral modification. By applying the UTAUT model to intelligent pig farming, the inquiry evaluates the impact of performance expectations, effort expectations, social influence, and contributory factors on upgrade willingness and behavior, with data amassed from assorted novel agricultural management entities in China. The findings unveil that performance and effort expectations, social influence, and contributory factors have a favorable influence on upgrade willingness, while contributory factors, alongside the augmentation of upgrade willingness, positively affect upgraded behavior. This inquiry underscores the multifaceted interaction of factors guiding technological upgrade verdicts in intelligent pig farming, furnishing invaluable insights for comprehending technology adoption in agriculture. It lays a groundwork for devising strategies to spur technological advancements, harboring potential for wider applications across varied agricultural vistas.

show abstract

“…Indeks Kepuasan Pelanggan adalah alat guna untuk menentukan kepuasan pelanggan yang dapat dilihat kategori Customer Satisfaction Index pada Tabel 2. Hasil perhitungan CSI Selanjutnya dianalisis dan dikategorikan [25]…”

Section: Kepuasan Penggunaunclassified

Meningkatkan Kapasitas Terminal dan Kepuasan Penumpang Bandara Hang Nadim Batam Menggunakan Regresi Linear Sederhana dan Customer Satisfaction Index (CSI)

2022

View full text Add to dashboard Cite

Evaluation and analysis of terminal capacity and user satisfaction is one of the things that needs to be done to prepare for all post-COVID-19 conditions. Airport passenger satisfaction is an important component in airport service management because it affects the demand for travel accessand airport revenue. The purpose of this study is to evaluate capacity and analyze passenger satisfaction at Hang Nadim airport in Batam post-COVID-19. The method used is Simple Linear Regression and Customer Satisfaction Index (CSI). Sampling was done by probability sampling with the population of Hang Nadim airport passengers. The data collected in the form of data on the number of passengers departing during 2012 to 2021. Direct observations were carried out by distributing questionnaires to 50 respondents. With the linear regression method, passenger flows will be obtained until the post-covid-19 pandemic, so that a capacity evaluation will be carried out at the airport. Based on the results of the evaluation and analysis carried out, it was found that the estimated number of passengers after the COVID-19 pandemic in In 2022 the predicted number of arriving passengers is 1,553,669 and in 2023 as many as 1,444,876 people.. There is one facility that needs to be improved, namely the arrival hall which was originally 3,452 m² to 4,525 m². While other facilities are still in the category of fulfilling. The level of passenger satisfaction with the quality of Batam's Hang Nadim airport is 53.96 percent, which is quite satisfied according to the Customer Satisfaction Index approach.

show abstract

The perception of the farmer on dairy cooperative feed mill logistics service using customer satisfaction index (CSI) and importance-performance analysis (IPA)

Cited by 7 publications

References 19 publications

The Role of Service Quality in Increasing Customer Satisfaction at PT. Global Perkasa Ekspres Logistik

The Role of Service Quality in Increasing Customer Satisfaction at PT. Global Perkasa Ekspres Logistik

Intelligent Hog Farming Adoption Choices Using the Unified Theory of Acceptance and Use of Technology Model: Perspectives from China’s New Agricultural Managers

Meningkatkan Kapasitas Terminal dan Kepuasan Penumpang Bandara Hang Nadim Batam Menggunakan Regresi Linear Sederhana dan Customer Satisfaction Index (CSI)

Contact Info

Product

Resources

About