The Role of Service Quality in Increasing Customer Satisfaction at PT. Global Perkasa Ekspres Logistik
Nuuresa Wahyu Septaningrum
Abstract:Customer satisfaction is an exciting and crucial issue for many companies, including PT. Global Perkasa Ekspres Logistik. However, until now, the role of service quality in improving the quality of customer experiences has yet to be widely reported in this company. This study aims to analyze and design service improvement strategies for PT. Global Perkasa Ekspres Logistik in managing service quality, especially in delivery services, to increase customer satisfaction. This research design falls under the catego… Show more
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