“…This study followed the six major steps, which are topic formulation, study design, sampling, data collection, analysis, and reporting (Palmatier et al, 2018). Considering the systematic literature review methodology (Gilal et al, 2019;Keupp & Gassmann, 2009;Okoli, 2015;Paul & Criado, 2020;Paul et al, 2017;Pertusa-Ortega et al, 2020;Rebouças & Soares, 2020), the domain of this review is the academic articles published in the journals indexed in Web of Science and Scopus, which were chosen to ensure a complete coverage of research related to the TCV across various journals and to guarantee the quality of the selected articles. Article was selected as the document type for the review because it covers verified knowledge, has the highest impact power in the field, and depicts the research area that shows the research attention and resources with solid perspective (Keupp & Gassmann, 2009).…”