The Mediating - Moderating Model of Interpersonal Conflict and Knowledge Hiding: Evidence from Advertising Agencies

Abstract

This research paper aimed to develop a framework to test the mediation of interpersonal distrust between interpersonal conflict and knowledge hiding. This study also intended to test the moderation of organizational-based psychological ownership between interpersonal distrust and knowledge hiding linkage. A two-wave design was utilized in this study for data collection with a one-month time interval between both waves. Using purposive sampling, 341 employees were drawn from advertising agencies located in Pakistan. Aself-reported survey was used for the collection of data. Results from variance-based structural equation modeling demonstrated that interpersonal conflict is directly as well as indirectly related to knowledge hiding through interpersonal distrust. Moreover, moderation analysis revealed that organizational-based psychological ownership buffers the influence of interpersonal distrust on knowledge hiding behavior. The present study uncovered the mediation of interpersonal distrust and examined the moderation of organizational-based psychological ownership between interpersonal distrust and knowledge hiding.

Knowledge Hiding in Small Medium Enterprise Owned by Family Business: The Role of Knowledge Complexity, Psychological Ownership and Avoidance Motivation

“…Therefore, it is also recommended for management to improve a healthy and balanced lifestyle for employees. In addition, the researcher recommends that further research observe other exogenous variables such as interpersonal distrust variables (Khan & Malik, 2021) and job relatedness (Hassan, 2019) to get a complete picture of why knowledge hiding can occur in family companies.…”