The link between emotional labor and organizational culture in Korean bureaucracy: how taxing is tax work? How enforcing is law enforcement?

Choi, Sung Wook; Guy, Mary E.

doi:10.1080/12294659.2020.1776810

Cited by 7 publications

(7 citation statements)

References 26 publications

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“…Regarding benefits, emotional labor can facilitate self-expression, personal well-being and a sense that work is significant (i.e., attribution of meaning to work) (Ashforth & Humphrey, 1993), thus leading to work engagement (Guy et al, 2019). Although workers may feel emotionally defeated, they feel at the same time accomplished (Bhowmick & Mulla, 2016) and proud of their work (Choi & Guy, 2020). Similarly, it can be understood as self-enhancer when workers control their emotional management (Pugliesi, 1999).…”

Section: Emotional Labormentioning

confidence: 99%

“…Furthermore, in addition to bravery and physical strength, police work requires communication and human relations skills (Martin, 1999). It should be noted that, compared to the various public service, police work is the most emotionally demanding (Choi & Guy, 2020;Hwang et al, 2020;Kale & Gedik, 2020;Martin, 1999), due not only to the diversity of daily interpersonal interactions (Adams & Buck, 2010;Bakker & Heuven, 2006;Daus & Brown, 2012;Richardsen et al, 2006;van Gelderen et al, 2007van Gelderen et al, , 2017, but also to the daily confrontation with situations of high risk and danger, uncertainty, stress (Hwang et al, 2020;Van Maanen, 2010) and unpredictability (Lan et al, 2020). Thus, it is marked by daily confrontation with emotionally demanding interpersonal interactions with people at their worst (Martin, 1999), such as suspects and victims of crime, aggressive or drunken civilians, people in need (Adams & Buck, 2010;Bakker & Heuven, 2006;Brunetto et al, 2014;Daus & Brown, 2012;Lennie et al, 2020;Martin, 1999;van Gelderen et al, 2007van Gelderen et al, , 2014.…”

Section: Main Text Introductionmentioning

confidence: 99%

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Emotional labor, occupational identity and work engagement in Portuguese police officers

Oliveira

Carvalho

Pinto

et al. 2023

The International Journal of Human Resource Management

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Section: Emotional Labormentioning

confidence: 99%

Section: Main Text Introductionmentioning

confidence: 99%

Emotional labor, occupational identity and work engagement in Portuguese police officers

Oliveira

Carvalho

Pinto

et al. 2023

The International Journal of Human Resource Management

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“…If the hospital can maximize those factors, it will help to improve interpersonal relations among medical professionals and respect every single achievement. Organizational culture strongly relates to performance and communication processes in the workplace (Sass, 2000), decreases turnover intention (Lee & Jang, 2020), gives understanding to organization members regarding values and procedures (Scott-Findlay & Estabrooks, 2006), and affects strategies of emotion (Choi & Guy, 2020).…”

Section: Introductionmentioning

confidence: 99%

The Role of Organizational Culture in Moderating Effect of Emotional Labor Strategies on Nursing Professionalism

Bakar

Khaerah

Hidayati

et al. 2022

Nurs. Med. J. Nursing

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Background: Emotional labor strategies are necessary for nurses to provide nursing care for society through friendliness, caring, and positive emotion. The results of a meta-analysis of emotional labor research have proven that previous studies focused more on the impact of deep and surface acting strategies only at the individual level of the nurses. This study emphasizes the impact of emotional labor strategies at the individual and organizational levels.Purpose: The study aimed to measure the effect of emotional labor strategy (surface and deep acting strategy) toward nursing professionalism mediated by organizational culture.Methods: This research design is a quantitative survey. The respondents were 124 hospital nurses recruited by accidental sampling technique. The instrument in this study used emotional labor, organizational culture, and nursing professionalism scale. The mediation model technique by Hayes’s PROCESS was used to analyse the data.Results: The result showed an indirect effect of the role of organizational culture in mediating deep acting strategy toward nursing professionalism (b=0.03, 95% CI [-0.00–0.94]). Nurses who displayed deep acting strategies to their patients indirectly affected professionalism through the mediation of organizational culture. However, the surface acting strategies did not show a significant effect on nursing professionalism (b=-0.02, 95% CI [-0.05–0.00]) .Conclusion: Deep acting strategies indirectly affect nursing professionalism through organizational culture as a mediation variable compared to surface acting strategies. This study supports the control theory that emotional strategies implemented by nurses as organizational culture are a comparator to engage in nurse professionalism to provide healthcare. The deep acting strategies through organizational culture are essentially recommended for nurses in the hospital to improve their professionalism.

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“…Although there is evidence that emotional labor is mostly addressed in the service sector (restaurants, accommodation, aviation, etc. ), the studies focusing on security forces' experiencing high level of emotional labor Hendrix, 2020;Guedes, et al, 2020;Choi & Guy, 2020) seem to be limited. It is seen that not properly managed emotional labor causes the security forces to experience psychological problems on an individual scale and decrease their wellbeing, while on an organizational scale; it causes a decrease in their job performance and makes them reluctant to work.…”

Section: Introductionmentioning

confidence: 99%

Güvenli̇k Güçleri̇ni̇n Performansinda Duygusal Emeği̇n Etki̇si̇: Kavram Ve Li̇teratür Odakli Bi̇r İnceleme

Sağbaş

YIKILMAZ

2022

SAVSAD Savunma Ve Savaş Araştırmaları Dergisi

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The management of emotions in accordance with the requirements of the job and the organization is explained by the concept of Emotional Labor. Choosing the appropriate emotional labor strategy is a critical process, especially for the security force personnel, considering the victims and criminals they serve, and the public power in their hands. Emotional labor has many negative effects on organizational performance and the psychological health of the employee. In this context, it is aimed to examine the effects of emotional labor on security organizations and their personnel. For this purpose, 24 studies presenting empirical results from publications in various indexes (Ulakbim, Scopus, Web of Science, and Proquest) were discussed in detail. Suggestions were made to increase the effectiveness and performance of the security forces and to reduce the effects of emotional labor. It is considered that the results of the study will contribute significantly to the emotional labor literature, while raising awareness about the development of the socio-emotional abilities of the security forces, who play an important role in the fine line between chaos and order, and increase their individual and organizational performance.

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The link between emotional labor and organizational culture in Korean bureaucracy: how taxing is tax work? How enforcing is law enforcement?

Cited by 7 publications

References 26 publications

Emotional labor, occupational identity and work engagement in Portuguese police officers

Emotional labor, occupational identity and work engagement in Portuguese police officers

The Role of Organizational Culture in Moderating Effect of Emotional Labor Strategies on Nursing Professionalism

Güvenli̇k Güçleri̇ni̇n Performansinda Duygusal Emeği̇n Etki̇si̇: Kavram Ve Li̇teratür Odakli Bi̇r İnceleme

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