The Leader as the Face of a Crisis: Philip Morris' CEO's Speeches During the 1990s

Oliveira, Maria de Fátima; Murphy, Phil

doi:10.1080/10627260902966425

Cited by 29 publications

(22 citation statements)

References 23 publications

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“…Oliveira and Murphy report a number of findings [13], but for our purposes the most important of these have to do with their temporal analysis of the speeches. They grouped the speeches by year, combined the speeches for a given year into a single document, performed CRA indexing on the resulting 8 documents (1994)(1995)(1996)(1997)(1998)(1999)(2000)(2001), and used Crawdad's clustering procedure.…”

Section: Summary Of Oandm's Findingsmentioning

confidence: 98%

“…13 Using the above car-crash example, suppose that after the collision Ben got out of his car and told Adam, "I'm so sorry! I ran the light-it's all my fault!"…”

Section: The Intersection Of the Rules Of Evidence And Text Analyticsmentioning

confidence: 99%

“…Quite unusually, and as a result of the settlement (see item 2 in the previous section), all of his speeches during this period became publicly available. Oliveira and Murphy [13] located 67 speeches given by Bible over the period of his tenure. These speeches were given to one of three audiences: employees (23), investment analysts (40), and Congressional committees (4).…”

Section: The Oliveira and Murphy (Oandm) Studymentioning

confidence: 99%

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On using text analytics for event studies

Kimbrough¹,

Kimbrough

Murphy

2011

Proceedings of the 13th International Conference on Artificial Intelligence and Law

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Event studies seek convincing evidence connecting behavior with a known or conjectured event. Originating in finance, event studies have spread to and become established in many other fields, including law. Multiple regression modeling, the standard methodology for doing event studies, may not be ideally suited for event studies based on data derived from bodies of text, since the required distributional assumptions may be problematic. This paper reports on an exploratory study that uses text analytic methods to discern events. The study draws upon and extends a previously published study of the speeches made by the CEO of a tobacco company in the years surrounding the tobacco settlement in 1998. Examining SEC filings from three major tobacco companies, the study reported in this paper finds cause for optimism in the use of text analytics to discern and investigate events of interest in law.

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Section: Summary Of Oandm's Findingsmentioning

confidence: 98%

“…13 Using the above car-crash example, suppose that after the collision Ben got out of his car and told Adam, "I'm so sorry! I ran the light-it's all my fault!"…”

Section: The Intersection Of the Rules Of Evidence And Text Analyticsmentioning

confidence: 99%

Section: The Oliveira and Murphy (Oandm) Studymentioning

confidence: 99%

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On using text analytics for event studies

Kimbrough¹,

Kimbrough

Murphy

2011

Proceedings of the 13th International Conference on Artificial Intelligence and Law

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“…The principle chosen can influence perception of fairness and consequent attitudes and reactions, so it is possible to strategically influence perceptions of, and reactions to, decisions, policy and resource allocation. Perceptions of fairness can also be influenced, without altering the allocation, by advancing frames that offer a particular interpretation (Oliveira and Murphy, 2009) of distribution principles:…”

Section: Distributive Justicementioning

confidence: 99%

Public relations and organizational justice: More fairness or just more cooperation?

Simmons

Walsh

2012

Public Relations Inquiry

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This article brings together two established fields of organizational study, organizational justice (OJ) and public relations (PR), in a search for potential benefits. The 'fair process effect' says that people tend to behave more cooperatively and prosocially when they perceive fairness in a situation, and less cooperatively when they perceive unfairness. Scholars have stressed the potential benefits of understanding perceptions of fairness in a range of contexts including policing, sport refereeing, management and teaching. Some have also challenged OJ scholars to use that field's understanding of what people find to be fair to better help the victims of injustice.The article reports that PR and OJ have developed bodies of knowledge that enhance organizations' capacity to influence change for greater fairness, but both fields have been criticized because their knowledge has more often been applied to increasing the perception of fairness (resulting in greater stakeholder cooperation with organizations and their decisions), than to increasing fair outcomes for a range of stakeholders. The article also shows that PR could benefit in several ways from a deeper understanding of OJ, and that OJ could be very usefully integrated in tertiary PR and professional inservice courses. First, OJ may provide a meta-language and evidence basis for planning, framing and evaluating organizational communication and processes that would help PR focus on the frames and drivers of fairness. Second, PR, like OJ, needs a better understanding of power if it is to recognize subtle forms of domination and exercise influence that advances fairness for the most vulnerable. Third, OJ highlights the importance of independence in decision making if those affected by decisions are to trust decision

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“…First, while BP has extensive website coverage for the crisis and branch websites for each of the states affected by the crisis, the number of unique messages was very low (n = 26) because information was duplicated. Second, BP launched an aggressive YouTube campaign in response to the Gulf (Shogren, 2011); however, these videos typically employed company leaders and as previous research suggests, the function and communicative messages from leaders during a crisis are substantially different from other public relations efforts during crises (Farmer and Tyedt, 2005, Griffin-Padgett and Allison, 2010, Hwang and Cameron, 2008, Lucero et al, 2009, Oliveira and Murphy, 2009, Pines, 2000, Sandler, 2009, Wesseling, 2008.…”

Section: Methodsmentioning

confidence: 99%