The interplay between users’ intraorganizational social media use and social capital

Sun, Yuan; Shang, Rong‐An

doi:10.1016/j.chb.2014.03.048

Cited by 91 publications

(78 citation statements)

References 46 publications

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“…After wide acceptance of social media by the public, intra‐organization social media gained importance in companies to increase the work performance. Intra‐organizational social media has been divided into two main purposes: social and work related (Sun & Shang, ).…”

Section: Theoretical Framework and Hypothesesmentioning

confidence: 99%

Development of theoretical framework and measures for the role of social media in realizing corporate social responsibility through native and non‐native communication modes: Moderating effects of cross‐cultural management

Hao

Farooq

Sun

2018

Corp Soc Responsibility Env

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Businesses have recognized the importance of corporate social responsibility (CSR) for overall fulfillment of strategic prerequisites. Long-term success for any business enterprise is not possible without giving due attention to CSR. This paper aims to ascertain the unfamiliar communication links that can influence realization of CSR. It also discusses the possible mediating effects of two basic communication modes on CSR when used through social media. It is of further interest for future researchers due to the study of the moderator cross-cultural management, which can strengthen the relationship between usage of social media and CSR realization. By exploring the utilization of social media for communication of CSR, this report is an important step towards empirical research to produce a concrete theory based on the methodology, tests and measures prescribed herein.

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Section: Theoretical Framework and Hypothesesmentioning

confidence: 99%

Development of theoretical framework and measures for the role of social media in realizing corporate social responsibility through native and non‐native communication modes: Moderating effects of cross‐cultural management

Hao

Farooq

Sun

2018

Corp Soc Responsibility Env

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“…ESM use, which we focus on here, can improve job performance through the social capital in organizations (Ali-Hassan et al, 2015;Karoui et al, 2014;Majchrzak et al, 2013;Sun & Shang, 2014). For example, IBM has been using an ESM called SmallBlue as a knowledge management system to connect its employees and to facilitate innovation through knowledge networks and collaboration (Majchrzak et al, 2009).…”

Section: Social Capital and Knowledge Sharingmentioning

confidence: 99%

Generative AI, Why, How, and Outcomes: A User Adoption Study

Moqbel¹,

Nah²

2024

THCI

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Abstract:Organizations struggle to find ways to improve employees' performance. To date, little research has empirically examined the relationship between enterprise social media use and knowledge workers' performance. Using social capital theory and the broaden-and-build theory of positive emotions as our theoretical framework, we investigate the relationship between enterprise social media use and knowledge workers' performance. We tested our research model by collecting data from employees working for a large information technology firm in the Midwestern United States and analyzing the data using a structural equation modeling approach. The results suggest that enterprise social media use can increase workplace integration, which further enhances performance directly and indirectly through positive emotions. Enterprise social media use also has a direct relationship with performance. The paper concludes with practical and theoretical implications.

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“…A few studies have recently explored the relationship between ESM use and outcomes. These previous studies have suggested that social media use in an organization can enhance access to information [6], help construct workplace social capital [22], optimize knowledge management processes [23], and promote job performance [24]. Until recently, more attention has been paid to the impact of usage patterns on outcomes (e.g., information access in organizations [6], and job performance [24]).…”

Section: Enterprise Social Media Usementioning

confidence: 99%

“…All measurement items were adopted from previously validated constructs, with certain modifications to fit the research context. Social-related use and work-related use were adapted from Sun and Shang [22]. Bridging social capital and bonding social capital were revised from Williams [50].…”

Section: Measurementmentioning

confidence: 99%

Enterprise Social Media Adoption: Its Impact on Social Capital in Work and Job Satisfaction

Sawang

Sun

2019

Sustainability

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Enterprise social media is increasingly being recognized as an important technical tool to achieve more effective management and sustainable development. Limited research has been conducted on workplace satisfaction in the enterprise social media context. To fill this gap, we propose a research model explaining how employees’ usage of enterprise social media influences job satisfaction from the social capital perspective. Through a survey of 509 respondents, we conceptualize the constructs of enterprise social media use (i.e., work-related use and social-related use), social capital (i.e., bridging social capital and bonding social capital), and job satisfaction. We empirically validate the proposed model. The results largely support the proposed hypotheses. Firstly, both work-related use and social-related use positively impact bridging and bonding social capital. Secondly, bridging and bonding social capital play different roles in job satisfaction. Bonding social capital promotes job satisfaction, while bridging social capital inhibits job satisfaction. Thirdly, work-related use accumulates more bridging social capital, while social-related use is more conducive to the establishment of bonding social capital. Finally, some theoretical and practical implications are discussed.

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The interplay between users’ intraorganizational social media use and social capital

Cited by 91 publications

References 46 publications

Development of theoretical framework and measures for the role of social media in realizing corporate social responsibility through native and non‐native communication modes: Moderating effects of cross‐cultural management

Development of theoretical framework and measures for the role of social media in realizing corporate social responsibility through native and non‐native communication modes: Moderating effects of cross‐cultural management

Generative AI, Why, How, and Outcomes: A User Adoption Study

Enterprise Social Media Adoption: Its Impact on Social Capital in Work and Job Satisfaction

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