Enterprise social media is increasingly being recognized as an important technical tool to achieve more effective management and sustainable development. Limited research has been conducted on workplace satisfaction in the enterprise social media context. To fill this gap, we propose a research model explaining how employees’ usage of enterprise social media influences job satisfaction from the social capital perspective. Through a survey of 509 respondents, we conceptualize the constructs of enterprise social media use (i.e., work-related use and social-related use), social capital (i.e., bridging social capital and bonding social capital), and job satisfaction. We empirically validate the proposed model. The results largely support the proposed hypotheses. Firstly, both work-related use and social-related use positively impact bridging and bonding social capital. Secondly, bridging and bonding social capital play different roles in job satisfaction. Bonding social capital promotes job satisfaction, while bridging social capital inhibits job satisfaction. Thirdly, work-related use accumulates more bridging social capital, while social-related use is more conducive to the establishment of bonding social capital. Finally, some theoretical and practical implications are discussed.
Purpose Enterprise social media (ESM) usage has gained considerable momentum within organizations. The purpose of this paper is to seek a better understanding of ESM usage based on the task environments and the technology affordances of ESM. Design/methodology/approach This study is based on a survey consisting of 556 usable responses. Regression methods are applied to analyze the data. Findings This study finds strong support for the positive impact of task-technology fit on ESM usage. Considering separately, task equivocality had no impact; task interdependence had a negative effect on ESM usage; bridging social capital had a positive effect; and bonding social capital had a marginal impact on ESM usage. Research limitations/implications This research incorporated social capital into discussions of task-technology fit. A 2×2 matrix based on task equivocality and task interdependence was developed, which may be extended to other contexts or technologies. Practical implications ESM implementation should account for both task environments and the appropriate technology affordances. Individuals access bridging social capital to a greater extent than bonding social capital using ESM, and they do not use ESM when the task environments alone are considered. Originality/value This is an original study that considers task environments and technology affordances in the context of ESM usage. The findings offer valuable and timely contributions to both scholars and practitioners.
PurposeEnterprise social media can be the organizational transactive memory in which the knowledge dialogue provides users with the metaknowledge to support knowledge transfer. The purpose of this study is to examine a mediation model to show how perceived critical mass, openness and affiliation climate affect organizational knowledge transfer through the mediation of improving the metaknowledge of who knows what and whom.Design/methodology/approachTo test the mediation model and corresponding hypotheses, this study employs structural equation modeling analysis using 264 valid questionnaires.FindingsThe study found the two mediators fully explained the effects of the three preconditions on knowledge transfer.Originality/valueThese results help us to better understand the benefits of enterprise social media and the functions of transactive memory in organizations.
Online group buying is increasingly recognized as an important model of online commerce; however, research examining the antecedents of group buying remains limited. Drawing on the stimulusorganism-response framework and the social exchange theory, this study proposes an integrated model to explore the impact of user similarity on social exchange and group buying behavior in the social commerce context. Using a survey of 233 respondents with group buying experience, we empirically validate the proposed model. The results largely support the proposed hypotheses, and the findings indicate that user similarity (i.e., internal and external similarity) is positively associated with social exchange (i.e., reciprocity, reputation, and trust), which in turn affects consumer group buying behavior. The three social exchange constructs are found to fully mediate the impact of user similarity on group buying behavior. The present study advances theoretical understanding of online consumer collaborative shopping from the perspective of user characteristics and provides some practical implications for vendors, consumers, and platform operators.
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