Dark side of enterprise social media usage: A literature review from the conflict-based perspective

Sun, Yuan; Liu, Yanjun; Zhang, Zuopeng; Fu, Jindi; Hu, Feng; Xiang, Yi; Sun, Qi

doi:10.1016/j.ijinfomgt.2021.102393

Cited by 42 publications

(33 citation statements)

References 127 publications

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“…Psychological resilience brings about various advantages for the LB children; for example, improved psychological wellbeing, empowerment, self-esteem, etc. (Sun et al, 2021 ). The LB children who have high resilience tend to have high school readiness because such children can overcome their weaknesses and face challenging situations (Chen et al, 2021 ).…”

Section: Review Of Literature and Hypotheses Developmentmentioning

confidence: 99%

Assessment of Effect of Perceived Social Support on School Readiness, Mental Wellbeing, and Self-Esteem: Mediating Role of Psychological Resilience

Shi

2022

Front. Psychol.

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Objective of this study is to investigate the impact of perceived social support on the self-esteem, mental wellbeing, and school readiness of left-behind (LB) children. It further aims at understanding the mediating role of psychological resilience between the relationships of perceived social support and self-esteem, mental wellbeing, and school readiness. For this purpose, population frame of the LB children between the ages of 8–12 years in Mainland China was taken. The sample size of 335 was taken to reach the findings through partial least square (PLS) structural equation modeling. The SmartPLS has been used to analyze the data. The results obtained in this study have shown that the perceived social support plays a very significant role in enhancing the mental wellbeing, self-esteem, and school readiness of the LB children. It has also been found that the perceived social support plays a positive role in the psychological resilience. Furthermore, it has also been found that the psychological resilience is an important predictor of self-esteem and school readiness. Further, the psychological resilience has proved to be significant mediator between the relationship of the perceived social support and self-esteem; and also between the relationship of the perceived social support and school readiness.

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Section: Review Of Literature and Hypotheses Developmentmentioning

confidence: 99%

Assessment of Effect of Perceived Social Support on School Readiness, Mental Wellbeing, and Self-Esteem: Mediating Role of Psychological Resilience

Shi

2022

Front. Psychol.

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“…As the number of social relationships embedded in ESNs' social networks increases, employees may receive many messages from their colleagues and counterparts from all over the world (Oettl et al, 2018). Hence, employees may tend to check frequently their ESNs to respond as soon as possible to maintain the large social networks for getting support and a sense of belonging (Cao et al, 2013;Sun et al, 2021) as well as for the need to stay connected at the workplace. This can result in employees' work interruptions while performing his job, which may affect the employee mental health as well as his performance.…”

Section: Effects Of Different Excessive Esns' Use At Workmentioning

confidence: 99%

“…In addition, employees who use ESNs for fun and entertainment excessively might perceive a sense of stress, negative emotions, such as depression and anxiety (Harwood et al, 2014;Sun et al, 2021). There would be constantly pressured on the employee to come back to perform Negative effects of technostress his tasks, and a thinking employee may return to his work refraining from such use of ESNs (Chin et al, 2015).…”

Section: Consequencesmentioning

confidence: 99%

Negative effects of enterprise social networks (ESNs) and technostress: empirical evidence from R&D centres operating in India

Nayak

Budhwar

2022

AJIM

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PurposeNowadays, technostress is a common problem for many organisations. The purpose of this research is to investigate the underlying mechanisms under which enterprise social networks (ESNs) leads to technostress and their consequences.Design/methodology/approachThe authors collected data from 242 employees working in research and development (R&D) centres in India and analysed the data using partial least squares structural equation modelling (PLS-SEM).FindingsThe findings of the study contribute to the growing body of knowledge in “dark side of social media research” by researching the phenomenon of higher use of ESNs in organisations and the consequences while theoretically delineating the effect of social, hedonic and cognitive use of ESNs in organisations on technostress, thus extending prior research on adverse impact of social media and technostress research. The results revealed that both ESNs’ need and technostress is adversely related to mental health, performance and greater turnover intention, and perceived organisation support (POS) played a moderating role in this relationship such that with higher POS, employee turnover intention reduces. By uncovering the role of POS as a potential moderator, the findings provide empirical evidence for POS and technostress in organisations, thus offering practical implications for the ESNs strategists, managers and practitioners to develop ESNs’ usage policies to avoid adverse outcomes of technostress in organisations.Research limitations/implicationsThis research advances theoretical understanding of the relationship between ESNs, technostress, mental health, performance and turnover” intention while contributing extensively to the technostress literature and to the scholarship of ESNs. In addition, by uncovering the role of perceived organisational support as a potential moderator, this study contributes to the existing literature on POS.Practical implicationsThe empirically tested model delivered by this research will enable organisations to understand different excessive usage patterns of ESNs at work, which contribute to negative outcomes for organisations and employees. The findings support the maintenance of social life at work affecting better employee mental health, and the application of cognitive use of ESNs can reduce technostress. Hence, organisational strategies should implement employee policies and interventions that facilitate better work–social life and well-being, simultaneously encouraging usage of ESNs largely for work-related information transmission and sharing within the organisations.Originality/valueThis study constructed a moderated-mediation model by introducing the potential mediating effect of technostress, mental health and performance and the moderating effect of POS to reveal the mechanism through which ESNs related to technostress, mental health, performance and turnover intention in the Indian context.

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“…Clearly, ESM and PSM are not inherently good or bad, nor are noted benefits and drawbacks exclusive to the use of social media technologies. The adoption and utilization of information and communication technologies in organizations is often claimed to be a double-edged sword [18,19] contributing to both health promoting and health inhibiting consequences [20].…”

Section: Introductionmentioning

confidence: 99%

A tool and a tyrant: Social media and well-being in organizational contexts

Zoonen

Treem

Hoeven

2022

Current Opinion in Psychology

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Dark side of enterprise social media usage: A literature review from the conflict-based perspective

Cited by 42 publications

References 127 publications

Assessment of Effect of Perceived Social Support on School Readiness, Mental Wellbeing, and Self-Esteem: Mediating Role of Psychological Resilience

Assessment of Effect of Perceived Social Support on School Readiness, Mental Wellbeing, and Self-Esteem: Mediating Role of Psychological Resilience

Negative effects of enterprise social networks (ESNs) and technostress: empirical evidence from R&D centres operating in India

A tool and a tyrant: Social media and well-being in organizational contexts

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