The Intention to Use E-Government System (E-Exporting) in Shipping and Exporting Company in Libya

Abstract

Recently, many countries, either developing or developed, concern about the e-government as a new project. They took it in their account by paying more attention about this project. This paper was conducted in a shipping and exporting company by distributing questionnaires over 110 finance and admission employees. It employs TAM's and UTAUT's model to determine the main factors influencing the intention to use E-government system. The factors being on account are perceived usefulness, perceived ease of use, trust, and awareness. Their correlations with the dependent variable (intention to use e-government) have been examined. The researcher added two moderating variables (Age & Experience) to investigate their impact on the direct relationship between the independent and dependent variables. However, government considers that there is remarkable lack of acceptance on the new system which includes egovernment from the employees, even the whole citizens. This problem is faced by the Libyan government. Thus, this paper tried to find the causes behind the lack of acceptance of the employees upon the new system. The results obtained are reliable enough for the use of statistical tool which is PLS program that is derived from SEM. For instance, the obtained result demonstrates that the perceived usefulness has non-significant relationship but the perceived ease of use; trust and awareness have significant relationship toward intention to use E-government system. INTRODUCTIONE-government in general can be defined as the internet application enabling the government to serve the public accessing resource in general in order to interact easily with the government including in gaining government information (Huang, 2003). Egovernment can also be known as the use of information technology to increase efficiency and effectiveness in processing the government's documents as well as transactional exchange between government and particular organizations or among the governments themselves (Turban, 2004).It is very clear that all developing countries suffer from the lack of acceptance of new information technology used as a system known as e-government Riyadh, Hosam Alden , Sukoharsonom, Eko Ganis & Baridwan Z.(2015). This problem is undergone by most developing countries. Libyan government has set up some parts of e-government and it suffers from the lack acceptance of the citizens for some ambiguous reasons. Basically, after the revolution, Libya participated the United Nation Development Program (UNDP) to improve the skills of processing e-government. In addition, about 91% of Libyan citizens are literate, but on the other hand the investors are unstable even getting worse for the lack of budget funding. Based on that low level of acceptance, egovernment becomes the main reason for decreasing the investment budget (Aref, 2016;UNDP, 2013). This research is going to investigate and analyze some factors that cause its low level of acceptance as well as its impact on e-government.E-government in this research will be dem...

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