Government to business e-services – A systematic literature review

Unified Design Methodology for State Information Systems

“…In the paper, it is proposed to use the single unified design methodology. The dissemination of the developed notation (see, for example, recent works [7,8]) accelerates the development of state e-services for e-government systems in the Russian Federation. Using the proposed unified design methodology significantly structures, unifies and simplifies state software development.…”

Public service operational efficiency and blockchain – A case study of Companies House, UK

“…In recent years, increasing efforts were placed to ensure data integrity and efficient information exchange (i.e. interoperability) to deliver services to citizens that are effective and open to public scrutiny (Cordella & Paletti, 2019;Panayiotou & Stavrou, 2021;Tan et al, 2021). Furthermore, along with the increasing digitalisation, there are increased cyber threats that exploit PSOs' vulnerabilities and cause significant disruptions to service provision and operations (NCSC, 2018).…”

ICT diffusion in public administrations and business dynamics: Evidence from Italian municipalities

“…A main claim is that ICT entail a high degree of automation of the bureaucratic work, whose labour contribution is reduced and substituted with ICT capital, so‐called “e‐administration” (Twizeyimana and Andersson, 2019). Henceforth, this transformation may increase the internal efficiency and effectiveness of the functioning of public institutions, via a series of mechanisms: by cutting operative and transaction costs (in the meaning of Williamson, 2000), reducing the bureaucratic “red tape”, improving the information flows and coordination among employees and PA bodies, enhancing public procurement and reusing PA's data (Arduini and Zanfei, 2014; Panayiotou and Stavrou, 2021). Furthermore, most of these internal effects are also believed to exert an impact on the external stakeholders of the PA (citizens, firms and society at large): in fact, the deployment of ICT innovations, besides reducing the costs for the PA, also increases the quality of the public services provided.…”

“…2011; Arduini and Zanfei, 2014; Panayiotou and Stavrou, 2021). Most of the works featured in the G2B (government to businesses) literature deal with issues of strategy, design, implementation, communication and evaluation of the maturity of the public e‐services supplied (Panayiotou and Stavrou, 2021, p. 8), but none have carried out an empirical evaluation of the external effects on business performance. Concerning the latter, to the best of our knowledge there are two exceptions.…”