The influence of perceived technological congruence of smartphone application and air travel experience on consumers’ attitudes toward price change and adoption

Wang, Wei

doi:10.1108/jhtt-01-2018-0004

Cited by 22 publications

(22 citation statements)

References 42 publications

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“…Researchers have recognized the potential of smart technologies and predicted that the smart technologies used by tourists will become more diversified [4]. Especially with the popularity and development of smart phones, tourists can use travel-related apps to plan their travel anytime and anywhere [5].…”

Section: Introductionmentioning

confidence: 99%

The Role of Perceived Smart Tourism Technology Experience for Tourist Satisfaction, Happiness and Revisit Intention

et al. 2020

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The rapid advancement of smart tourism technology brings new opportunities for tourism development. More travel destinations are relying on smart technology to attract more tourists to visit and enrich their travel experience. The main purpose of this study was to explore whether tourists are satisfied with their smart tourism technology experience (i.e., informativeness, accessibility, interactivity, personalization, and security). This study also investigated the impact of smart tourism technology experience on tourists’ happiness and revisit intention. This study used a structural equation method to find the relationship among smart tourism technology attributes, travel satisfaction, happiness, and revisit intention. Surveys of a total of 527 participants who traveled to Macau from Mainland China were used for the analysis. The results showed that accessibility is the most important factor affecting the smart tourism technology experience and personalization the least. Smart tourism technology experience is shown to be significantly associated with travel experience satisfaction, and travel experience satisfaction has a positive effect on both tourists’ happiness and revisit intention. Finally, tourist happiness is also shown to be positively associated with revisit intention. This study provides theoretical and practical significance for the development of smart tourism in the future.

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Section: Introductionmentioning

confidence: 99%

The Role of Perceived Smart Tourism Technology Experience for Tourist Satisfaction, Happiness and Revisit Intention

et al. 2020

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“…In this sense, the smartphone is today an essential tool in any personal or professional activity, with a significant level of acceptance among consumers (Wang, 2019). Spain leads the global penetration ranking of smartphones at 88% (Ditrendria, 2018).…”

Section: Introductionmentioning

confidence: 99%

Antecedents of the intention to use NFC mobile applications in tourism

Liébana‐Cabanillas

Carvajal-Trujillo²,

Ramos

et al. 2020

JHTT

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Purpose Near-field communication (NFC) technology introduces new and better experiences for tourists while improving operating processes in the tourism industry through the use of smartphone applications. The purpose of this research is to explore and analyse the antecedents of the adoption of NFC mobile applications (app) regarding the search for information in a tourist destination. Design/methodology/approach Based on the review of the literature, three groups of antecedents are proposed. The groups are associated with the usability of mobile technology itself, the benefits derived from its use and the possible risks that the tourist assumes. To achieve these objectives, an online questionnaire was filled by 218 participants after they watched a video explaining the use of NFC tourism apps in a Spanish tourist destination. Findings Partial least squares revealed that perceived value, performance risk, usefulness and perceived enjoyment have a strong relationship with the intention to use of tourism apps. Originality/value The conclusions and implications for management provide alternatives for companies to promote this new business by means of the new technical developments.

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“…Recent studies have shown that perceived innovativeness is more rewarding in encouraging customers' favourable behaviours than perceived improvement. Customers tend to have favourable intentions when evaluating the benefits of the innovation such as solving the existing problems, fulfilling their needs distinctively, or experiencing a way of delivering services that is perceived novel (Skålén et al, 2015;Sakamoto, 2019;Wang, 2019). Customers evaluate the usefulness, meaningfulness and affordability of the offered service before deciding to use it (Ordanini et al, 2014;Skålén et al, 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Customers consider the costs and benefits of accepting the innovative features of products or services (Ajzen, 1991). The innovation should be worth customers purchase for experiences which can be reflected through reasonable price (Wang, 2019). The above studies have focused more on investigating customer evaluation and adoption of product innovation context rather than that of service innovation context.…”

Section: Literature Reviewmentioning

confidence: 99%

“…On the other hand, explained by theory of planned behaviour (Ajzen, 1991), the antecedents to influence those determinants can be the subjective norm and individual's attitude as well as perceived behavioural control. Particularly, customers evaluate the feasibility of their action to experience innovation as perceived behavioural control (Wang, 2019). Innovativeness refers to how customers evaluate the service innovation in general.…”

Section: Perceived Innovativeness As Overall Satisfactionmentioning

confidence: 99%

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Service innovation, customer satisfaction and behavioural intentions: a conceptual framework

Truong

Dang-Pham

McClelland

et al. 2020

JHTT

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Purpose This paper aims to propose a conceptual framework to investigate the influences of innovative services on customer satisfaction and behavioural intentions. As service innovation has been focusing on the influences of product and technology innovation, this paper provides another insight into service innovation. Design/methodology/approach The proposed conceptual framework is based on findings from reviewing key theories and concepts, together with relevant literature in the service operation management, service innovation and hospitality management. Findings The proposed conceptual framework can be used to test empirically and explicate customer satisfaction and behavioural intentions towards service innovation of the hospitability operations. There are seven determinants can influence customer satisfaction: innovative mechanic clues, innovative humanic clues and innovative functional clues to influence customer transaction-specific satisfaction; complexity, meaningfulness, novelty and affordability to influence customer overall satisfaction. Customer expectation is formed by social factors, information, knowledge and their need to influence their actual perception, and the comparison between customers’ expectation and actual perception cause their satisfaction. The relationships amongst transaction-specific satisfaction, overall satisfaction and behavioural intentions can explain customer satisfaction comprehensively as a process of before, during and after their perception. Practical implications This paper highlights the importance of innovative service delivery and customers’ evaluation to contribute to creating service innovation. A synthetic definition of service innovation emphasised can help practitioners to define key determinants to effectively influence customer satisfaction and their behavioural intentions. Thus, marketing strategy aligned with operation management, can be practised appropriately. Originality/value This study provides key determinants to influencing customer satisfaction of service innovation through innovative service delivery in the hospitality operation, based on key theories and relevant literature.

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The influence of perceived technological congruence of smartphone application and air travel experience on consumers’ attitudes toward price change and adoption

Cited by 22 publications

References 42 publications

The Role of Perceived Smart Tourism Technology Experience for Tourist Satisfaction, Happiness and Revisit Intention

The Role of Perceived Smart Tourism Technology Experience for Tourist Satisfaction, Happiness and Revisit Intention

Antecedents of the intention to use NFC mobile applications in tourism

Service innovation, customer satisfaction and behavioural intentions: a conceptual framework

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