The Influence of Perceived Organizational Support and Proactive Personality on Organizational Commitment and Organizational Citizenship Behavior Among Banking Employees in Malang

Abstract

In current banking industry competition, not only support from the organization are needed by employees to increase commitment and organizational citizenship behaviour (OCB), but also the employees' personality itself are important. Using social exchange theory, this research aims to determine the effect of organizational support (POS) and proactive personality on commitment and OCB. Quantitative explanatory approach and Partial Least Square Structural Equation Modelling (PLS-SEM) are used in this research. Questionnaires collected from 92 samples of Bank Negara Indonesia (BNI) permanent staffs in Malang. Using SmartPLS 3.0, the result of this research show that POS is a significant predictor of employees' organizational commitment. On the other hand, proactive personality insignificantly affects the employees' organizational commitment, but significantly affect employees' OCB. This research also shows that only employees' organizational commitment that are successfully mediate the relationship of POS and OCB.

The Impact on Service Orientation and Organizational Support towards Organizational Commitment and Business Sustainability on Healthcare Providers in Surabaya

“…The effect of Organizational Support on Organizational Commitment Organizational support plays a crucial role in increasing commitment in the organization. Idzna et al (2020) stated that in banking industry competition, not only support from the organization is needed by employees to increase commitment and organizational citizenship behavior (OCB), but also the employees' personality itself are important. This study found that support within the organization will significantly increase organizational commitment.…”