The influence of perceived credibility on purchase intention via competence and authenticity

Should I stay, or should I go? Consumers' perceived risk and intention to visit restaurants during the COVID-19 pandemic in Brazil

“…Restaurants with food safety certification (e.g., grade system) by government institutions can promote credibility to the consumer ( Bai, Wang, Yang, & Gong, 2019 ). However, low confidence in the regulatory agencies can lead to distrust in the restaurant with the agency’s approval for its operation ( Kim & Song, 2020 ). In Brazil, the Health Ministry and Health Surveillance Agency ( Agência Nacional de Vigilância Sanitária in Portuguese) are the central authorities responsible for defining the guidelines to deal with the pandemic in Brazil.…”

Consumers’ untrust and behavioral intentions in the backdrop of hotel booking attributes

“…Furthermore, excellent third-party certifications cause consumers' trustworthiness for product attributes that develop consumers' willingness to accept online attributes (Chakraborty, 2019). By contrast, hotels that do not have a quality certificate are viewed as substandard, which raises the level of ambiguity and low confidence on their attributes (Kim and Song, 2020). Gössling et al (2018) identified that distinguished logos and certifications develop consumers' positive emotions toward a firm; however, ambiguous and irrelevant certifications and logos fail to convey sufficient consumers' motivation.…”

How Does Brand Legitimacy Shapes Brand Authenticity and Tourism Destination Loyalty: Focus on Cultural Heritage Tourism

“…And in the context of tourism, authenticity usually is an expression of the degree of perception of the tourism experience. Most of these studies have focused on the authenticity of travel experience quality (Kim & Song, 2020;Meng & Choi, 2016). Unlike these studies, this research focused on brand authenticity from a brand management perspective (Rosado-Pinto et al, 2020).…”