The influence of internal communication on employee engagement: A pilot study

Karanges, Emma; Johnston, Kim A.; Beatson, Amanda; Lings, Ian

doi:10.1016/j.pubrev.2014.12.003

Cited by 154 publications

(111 citation statements)

References 6 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…It should also be noted that the achievement and maintenance of certification signals the competence of the leadership exercised by managers, leaders and the entire hospital staff 22 . Effective internal communication therefore promotes the development and maintenance of relationships between organizations, supervisors and employees for sharing ideas, experiences and knowledge, contributing to greater employee involvement with the work environment, and facilitating the ability of the professional to engage their values and objectives to those of the organization 23 .…”

Section: Discussionmentioning

confidence: 99%

Communication as a strategy for hospital accreditation maintenance

et al. 2019

View full text Add to dashboard Cite

Objective: to analyze the communication strategies adopted by a General Hospital, which helped the accreditation's maintenance with excellence. Method: case study of a Private Hospital in Belo Horizonte, Brazil, accredited with excellence. Data were collected through semi-structured interviews and through analysis of institutional documents. The interviews were transcribed in full and submitted to content analysis. Results: instigating organizational and behavioral changes that have generated insecurity and resistance in employees. The development of strategies to improve internal communication contributed to the uniformity of information and the greater integration of professionals in their actions, promoting the change in the workers' attitudes, and engaging and involving them in the process. Conclusion: communication plays a prominent role in the consolidation of hospital care and the development of a priority strategy to reach and maintain it, with an emphasis on quality of care and patient safety.Objetivo: analisar as estratégias de comunicação adotadas por um Hospital Geral, que colaboram para manutenção da acreditação com excelência. Método: estudo de caso de um Hospital Privado de Belo Horizonte, Brasil, acreditado com excelência.Os dados foram coletados por meio de entrevistas com roteiro semiestruturado e análise de documentos institucionais. As entrevistas foram transcritas na íntegra e submetidas à análise de conteúdo. Resultados: a acreditação provocou mudanças organizacionais e comportamentais que inicialmente geraram insegurança e resistência nos colaboradores. O desenvolvimento de estratégias para melhoraria da comunicação interna contribuiu para uniformidade das informações e maior compreensão por parte dos profissionais sobre suas ações, promovendo, assim, mudanças nas atitudes dos trabalhadores, tornando-os engajados e envolvidos com o processo. Conclusão : a comunicação assume papel de destaque para consolidação da acreditação hospitalar e deve ser estratégia prioritária para alcance e manutenção da mesma, visando à qualidade assistencial e a segurança do paciente. Palavras-chave:Acreditação; Hospitais; Comunicação; Estratégias; Gestão da Qualidade.. resumen Objetivo: analizar las estrategias de comunicación adoptadas por un Hospital General para el mantenimiento de la acreditación con excelencia. Método: estudio de caso de un hospital privado de Belo Horizonte, Brasil, acreditado con excelencia. Los datos fueron recolectados por medio de entrevistas con un guión semi-estructurado y el análisis de documentos institucionales. Las entrevistas fueron transcritas en su totalidad y sometidas al análisis de contenido. Resultados: la acreditación causó cambios organizacionales y comportamentales que generaron inseguridad y resistencia en los colaboradores inicialmente. El desarrollo de estrategias para mejorar la comunicación interna contribuyó a la uniformidad de las informaciones y más integración por parte de los profesionales en sus acciones, promoviendo el cambio en las actitudes de los trabajad...

show abstract

Section: Discussionmentioning

confidence: 99%

Communication as a strategy for hospital accreditation maintenance

et al. 2019

View full text Add to dashboard Cite

show abstract

“…Whistleblowing has been identified as an act of communication by scholars in communication (Keenan, 1988;Richardson, 2005;Richardson & McGlynn, 2007) and management . Communication scholars have studied whistleblowing from the standpoint of upward communication (King, 1997), organizational climate (Keenan, 1988), interpersonal closeness (King, 1997), interpersonal influence (Henningsen, Valde, & Denbow, 2013), feminism (Simon, 2013), intent to blow the whistle (Richardson, Wang, & Hall, 2012), alternatives to whistleblowing (Teo & Caspersz, 2011), organizational structure (Richardson, 2005), public versus private support (McGlynn & Richardson, 2014), and image repair (King, 2006), to name a few.…”

Section: Whistleblowing In Communicationmentioning

confidence: 99%

Whistleblowing in the Fortune 1000: What practitioners told us about wrongdoing in corporations in a pilot study

Greenwood

2015

Public Relations Review

View full text Add to dashboard Cite

“…Communication is also an essential aspect in the establishment of a connection between an organization and its environment since only through exchanging information might managers become aware of customers' needs, governmental regulations, the availability of business suppliers or the overall community's need (Pearson, 2017). The importance of organizational communication could also be manifested through its two main functions: providing the basic information to employees, which are necessary for specifying their business tasks, and simultaneously also enabling employees to interact with their colleagues within a concrete business environment (including their co-workers and their supervisors) in order to meet interpersonal needs and provide their involvement in joint activities (Karanges, Johnston, Beatson & Lings, 2015).…”

Section: Introductionmentioning

confidence: 99%

The importance of sociodemographic characteristics and personality dimensions for communication satisfaction

Nedeljković-Knežević¹,

Mijatov²,

Nedeljković³

2019

Ekon horizonti

View full text Add to dashboard Cite

The subject matter of this research study is the importance of the sociodemographic characteristics and the personality dimensions of employees for communication satisfaction. This study is aimed at determining the significant influences and correlations between the main constructs within the research study conducted on a sample of 119 employees. The obtained results have shown that, except for the gender structure of the respondents, the other examined sociodemographic characteristics have an influence on certain dimensions of communication satisfaction. Correlations were also identified between certain personality dimensions and the dimensions of communication satisfaction. The research results have numerous practical implications. The quality of the interpersonal relationships between highly-educated employees and their supervisors needs to be improved by providing a greater autonomy and complex working tasks. It is also necessary to improve the bottom-up communication process for the purpose of enabling subordinates to express their ideas without barriers. Finally, it is recommended that employees with a high level of the personality dimensions 'Openness to new experiences' and 'Extraversion' should be in the positions in which they could achieve the best results.

show abstract

The influence of internal communication on employee engagement: A pilot study

Cited by 154 publications

References 6 publications

Communication as a strategy for hospital accreditation maintenance

Communication as a strategy for hospital accreditation maintenance

Whistleblowing in the Fortune 1000: What practitioners told us about wrongdoing in corporations in a pilot study

The importance of sociodemographic characteristics and personality dimensions for communication satisfaction

Contact Info

Product

Resources

About