The Influence of Hotel Employees’ Perception of CSR on Organizational Commitment: The Moderating Role of Job Level

Abstract

This study attempts to investigate the relationships among Korean hotel employees’ perception of Corporate Social Responsibility (CSR), their intrinsic motivations, and their organizational commitment (OC). The mediating effect of intrinsic motivation on the relationship between employees’ perception of customer- and employee-related CSR and OC is explored, and the moderating role of job level on the relationship between CSR perceptions and intrinsic motivation is tested. The data were collected via online survey, and the Hayes’ Process macro was used as an analysis tool. We found that (1) both types of CSR perceptions are important in creating intrinsic motivation and OC, (2) intrinsic motivation enhances OC, and (3) job level moderates the link between employee CSR perceptions and intrinsic motivation positively. Interestingly, we found that when customer-related CSR or employee-related CSR is high, the level of intrinsic motivation will significantly differ between managerial and non-managerial employees. This study’s results will contribute to the current literature on CSR, and will aid human resources departments that are considering CSR practices as a means to enhancing employee intrinsic motivation and OC.

Green Supply Chain Management Efforts of First-Tier Suppliers on Economic and Business Performances in the Electronics Industry

“…More countries are requiring the disclosure of corporate environmental, social, and governance (ESG) resports and companies are being evaluated on their socially responsible practices by multiple stakeholders [15][16][17]. Therefore, companies including small and medium-sized enterprises have to find strategic ways to deal with sustainable management of their entire operations.…”

Örgütsel Bağlılık ve İş Performansı Arasındaki İlişkide Kurumsal Sosyal Sorumluluk Algısının Aracı Rolü

“…However, Youn et al (2018) indicated a mediating role for CSR perception on the relationship between OC and JP. Additionally, in an investigation into the mediating role of CSR perception on OC, Oh et al (2021) found that CSR perception mediates OC. However, there was no direct relationship with JP.…”

Moderate Effects of Organizational Commitments on Team Commitments and Negotiations on Conflict Handling (Empirical Study: Indonesian Government)

“…This is because, according to (Alcover et al, 2020); (And oh et al, 2021), high organizational commitment will increase solid emotional bonds between employees and motivate them to deal with conflicts cooperatively. Research (Oh et al, 2021); Hasibuan, 2020) also added that the willingness to deal with conflict requires affective organizational commitment.…”