The influence of E-Satisfaction, E-Trust and Hedonic Motivation on the Adoption of E-banking and Its Determinants in Nigeria: A Pilot Study

Abstract

Many studies have been conducted in respect of e-banking adoption especially in developed nations. However, evidence has shown that where similar few studies are conducted in developing countries, their findings are mixed and inconclusive. This pilot study intends to fill the research gap with a view to addressing the problem of low adoption in Nigeria and many other developing countries. In this view, this study has critically looked into the issues of perceived usefulness, perceived ease of use, awareness, perceived security and facilitating conditions that have direct and indirect effects on e-banking adoption through mediating effect of e-satisfaction, e-trust and hedonic motivation. One of the major contributions of this study is that it is the first of its type to link security directly to fun. A call has been made to future researchers to empirically test the model of this study in order to predict adoption of e-banking.

From Consumer Satisfaction to Recommendation of Mobile App–Based Services: An Overview of Mobile Taxi Booking Apps

“…In fact, FC could bring more satisfaction among consumers if support services are compatible with other systems used by consumers (Alalwan et al, 2017). Stimulus role of FC has already been established by various studies in different contexts like e-banking adoption (Salimon et al, 2016), e-learning (Paola Torres Maldonado et al, 2011, and online shopping (Lu et al, 2005). Current research studies FC as a motivational factor leading toward consumer satisfaction by taking into account MTB system support and infrastructure as better resources to retain consumer loyalty.…”

Utaut Dan Kepuasan Berzakat Melalui Fintech: Peran Religiositas Sebagai Variabel Moderasi

“…Terdapat 3 dimensi dalam facilitating condition yaitu resource, knowledge, dan compatibility. Penelitian oleh Salimon et al (2015) menyebutkan bahwa facilitating condition berpengaruh positif terhadap kepuasan pengguna ebanking. Didukung oleh penelitian Sultana & Khan (2019) dan Wang et al (2021) yang menunjukkan bahwa facilitating condition berpengaruh positif terhadap kepuasan pengguna e-learning.…”

An Empirical Examination of the Relation between Consumption Values, Mobil Trust and Mobile Banking Adoption

“…The questions relevant to functional value had been formed by using the studies of Goh et al (2014), Wang et al (2013), Lee, Kim, Lee & Kim (2002), Sweeney & Soutar (2001), the phrases relevant to emotional value had been formed by using the studies of Wang et al (2013); Lee et al (2002), Sweeney & Soutar (2001), the phrases relevant to social value had been formed by using the studies of Goh et al (2014), Wang et al (2013), Lee et al, (2002), Sweeney & Soutar (2001), the phrases relevant to epistemic value had been formed by using the studies of Goh et al (2014), and the phrases relevant to conditional value had been formed by using the studies of Goh et al (2014) and Wang et al (2013). And the phrases relevant to m-trust and m-banking adoption had been formed by using the study of Salimon, Yusoff & Mokhtar (2016). Five point Likert scale had been used in the survey.…”