The influence of civic mindedness, trustworthiness, usefulness, and ease of use on the use of government websites

Experience Value Cocreation on Destination Online Platforms

“…Other studies also suggest that usefulness is an important factor affecting adoption (Chung et al 2015; van der Heijden 2003). In comparison, few researchers have confirmed ease of use as an important factor (e.g., Mota et al 2016; Pallud and Straub 2014). Nevertheless, usefulness and ease of use both reflect the user experience on official online platforms and are part of the online platform experience construct.…”

“…Trust is recognized as a key element of success in the online environment (Etemad-Sajadi 2016; Mota et al 2016). It is a subjective feeling with facets such as reliability, ability, integrity, benevolence, and honesty (Etemad-Sajadi 2016; Gefen and Straub 2004).…”

“…It is a subjective feeling with facets such as reliability, ability, integrity, benevolence, and honesty (Etemad-Sajadi 2016; Gefen and Straub 2004). Prior literature suggests that trust affects the intention to use or purchase from websites directly or indirectly (Ert, Fleischer, and Magen 2016; Etemad-Sajadi 2016; Mota et al 2016). Interactivity experience refers to personalized products or service recommendations provided actively or passively by destination online platforms in response to tourist needs and wants.…”

“…In comparison, ease of use is confirmed to be an important factor by fewer researchers (e.g. Mota, Bellini, and Souza, et al 2016;Pallud and Straub 2014). Usefulness and ease of use reflect the user experience of official online platforms and are involved in the platform-use-experience construct.…”

Serviços de governo eletrônico no Brasil: uma análise a partir das medidas de acesso e competências de uso da internet

“…Considering the academic production of electronic government field, several authors (e.g., Mota et al, 2016;Gerpott and Ahmadi, 2016;Van Dijk, Peters and Ebbers, 2008;Helbig, Gil-García and Ferro, 2009;Reddick, 2005) warn that the majority of studies have explored the phenomenon of e-services from the supply side perspective, that is, focusing on the characteristics available in e-gov services. Some of the most notable studies such as Rampelotto, Löbler and Visentini (2015), Pinho (2008), and Damian and Merlo (2013) analyze the effectiveness of electronic portals of several Brazilian state governments (e.g., Damian and Merlo, 2013;Pinho, 2008), as well as government institutions such as the Brazilian Federal Revenue agency (Rampelotto, Löbler and Visentini, 2015) in providing services to companies and citizens.…”