The implementation of good corporate governance (GCG) at public hospital in Indonesia: A literature review

Rusydi, Arni Rizqiani; Palutturi, Sukri; Noor, Noer Bahry; Pasinringi, Syahrir A.

doi:10.1016/j.enfcli.2019.10.057

Cited by 11 publications

(11 citation statements)

References 6 publications

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“…Inhibiting entities in providing services will always appear with the rapid development of trading systems and technology as well as increasing demands from the service user community (Fadilah et al, 2021;R. Hidayat et al, 2019;Rusydi et al, 2020). Moreover, to provide the best service or excellent service, it is necessary to anticipate the existence of these inhibiting entities so that they do not occur or if they do occur, it is necessary to find a quick and appropriate solution/solution.…”

Section: Inhibiting Entity and Encouraging Entitymentioning

confidence: 99%

Analysis of the Quality of Public Services on Imported Consigned Goods for Use in Realizing Excellent Service at KPPBC Type C Intermediate Customs Post Office Pasar Baru in 2018

Tjahjono

Arimbhi

2022

ijtc

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Public services are seen as evidence of a direct relationship between the government and the community in providing the best service following service standards and being able to satisfy the parties served. KPPBC TMP C Pasar Baru Post Office in carrying out its duties and functions to realize its vision and mission is required to realize good governance and continue to maintain and improve service quality to be able to provide excellent service by referring to the provisions of the applicable Customs and Excise Law. The purpose of this study is to analyze the quality of public services for imported goods sent for use in realizing excellent service at KPPBC TMP C Pasar Baru Post Office in 2018. The analytical method used in this study is the descriptive analysis by conducting interviews with various informants such as users services, academics, or tax authorities. The results of the study indicate that there is still a lack of service quality and service performance achievements in realizing excellent service, namely: average service performance achievements, have not achieved very good performance; the quality of physical evidence services is still lacking, among others: there are no facilities for service users with special needs; there is no television monitor in the service room related to the mechanism or methods of managing consignments; less stable internet network facilities; the facilities for implementing PIB PDE (online) are not yet ready; and service rooms that are less clean, tidy and comfortable; the quality of service reliability is still lacking, among others: lack of discipline of officers for absenteeism in the system and being at the place of duty during working hours; have not implemented PIB service by PDE (online); unclear information service telephone number; the quality of responsiveness is still lacking, among others: slow response to questions via email and lack of socialization and education to the public.

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Section: Inhibiting Entity and Encouraging Entitymentioning

confidence: 99%

Analysis of the Quality of Public Services on Imported Consigned Goods for Use in Realizing Excellent Service at KPPBC Type C Intermediate Customs Post Office Pasar Baru in 2018

Tjahjono

Arimbhi

2022

ijtc

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“…Pelayanan publik yang berkualitas dapat diwujudkan melalui perilaku-perilaku positif yang ditampilkan oleh segenap jajaran petugas dan pimpinan di unit terdepan pemerintahan. Artikel ini merujuk pada konsep Good Corporate Governance (Rusydi, Palutturi, Noor, & Pasinringi, 2020) di sektor swasta atau Good Governance di sektor publik (Labolo & Indrayani, 2017). Dalam konsep tersebut dijelaskan bahwa untuk menjalankan praktek pengelolaan aktivitas dan sumber daya yang dimiliki oleh organisai, para pelaksana (mulai dari pimpinan tertinggi sampai dengan pelaksana lapangan terendah) haruslah menjalankan kegiatan tata kelola berbasis dengan perilaku T-A-R-I-F, yaitu: (1) Transparencesetiap kegiatan yang dijalankan dapat ditelusuri dengan mudah diakses oleh publik, (2) Accountablekegiatan-kegiatan yang telah dilalkukan dapat diidentifikasi siapa penangggung jawabnya, (3) Responsiblepetugas bersedia melakukan Tindakan tanggung jawab bila dikemudian hari muncul dampak negatif dari pelaksanaaan tuagas, (5) Integritypetugas menjalankan nilai-nilai kejujuran dan menghindarkan diri dari perbuatan mengambil keuntungan pribadi atas tugas dan wewenang yang dimiliki, dan (5) Fairnessberperilaku adil lebih mengutamakan kepentingna masyarakat daripada diri sendiri dan golongan tertentu Bila mengacu pada pendekatan organizational behavior (Scandura, 2017) dan positive reinforcement theory (Skinner, 2014), perilaku dipengaruhi oleh antesenden dan konsekuensi.…”

Section: T-a-r-i-f Behavior Sebagai Praktek Good Governanceunclassified

Good Governance Pada Pelayanan Publik: Sebuah Usulan Model Pengembangan Berbasis Perilaku

Saputra¹,

Nugroho²

2021

JMSDA

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ABSTRAK Masyarakat dewasa ini membutuhkan pelayanan publik yang dapat membantu menyelesaikan permasalahan mereka. Penerapan praktek good governance pada pelayanan publik penting diterapkan dengan didukung model pengembangan yang relevan. Artikel ini mengusulkan model pengembangan pelayanan publik dengan pendekatan positive reinforcement theory. Sebuah pendekatan yang berbasis perilaku yang memetakan faktor-faktor apa saja yang berpengaruh baik pada level individu, kelompok, maupun organisasi terhadap perilaku transfaransi, akuntabilitas, responsible, integritas, dan fair dari petugas pelayanan. Perilaku tersebut yang didukung oleh budaya pelayanan, manajemen kinerja, ketangkasan belajar, serta kepemimpinan berbasis transformational, otentik, dan melayani. Kata Kunci : pelayanan publik, tata kelola yang baik, positive reinforcement theory ABSTRACT Today's society needs public services that can help solve their problems. The application of good governance practices in public services is important to be implemented with the support of relevant development models. This article proposes a public service development model with a positive reinforcement theory approach. A behavior-based approach that maps out the factors that influence the level of individuals, groups, and organizations on the behavior of transparency, accountability, responsibility, integrity, and fairness of service personnel. These behaviors are supported by a service culture, performance management, learning agility, and transformational-authentic-servant leadership. Keywords: public service, bureaucratic reform, positive reinforcement theory

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“…As a result, in order to create good governance, an appropriate, clear, and tangible accountability system must be implemented so that government development can be implemented in an efficient, effective, clean, responsible, and KKN-free manner (Erayanti et al, 2021). One effort that could be made is to implement good governance principles such as openness, transparency, accountability, and fairness (Rusydi et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

Does Competence Improve The Factors That Affect Good Governance?

Edinov

2022

Governors

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Good governance is the most prominent issue in the management of public administration today. The purpose of this study is to investigate the impact of the government's internal control system and fixed asset administration on good governance, with competence serving as a moderating variable. This study was carried out at the work unit of the Directorate General of Natural Resources and Ecosystem Conservation of the Ministry of Environment and Forestry, with a questionnaire distributed to 218 of a total of 225 respondents and data analyzed using smart pls. The findings revealed that the government's internal control system and fixed asset administration had a direct positive effect on improving good governance, but the state apparatus's competence was unable to moderate this relationship. It is clear that the competence of the state apparatus is very similar and that there is no competence gap. Theoretically, this research contributes to the advancement of knowledge, particularly in the public sector accounting sector, and practically, it can be used as material for Ministry-level decision making.

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The implementation of good corporate governance (GCG) at public hospital in Indonesia: A literature review

Cited by 11 publications

References 6 publications

Analysis of the Quality of Public Services on Imported Consigned Goods for Use in Realizing Excellent Service at KPPBC Type C Intermediate Customs Post Office Pasar Baru in 2018

Analysis of the Quality of Public Services on Imported Consigned Goods for Use in Realizing Excellent Service at KPPBC Type C Intermediate Customs Post Office Pasar Baru in 2018

Good Governance Pada Pelayanan Publik: Sebuah Usulan Model Pengembangan Berbasis Perilaku

Does Competence Improve The Factors That Affect Good Governance?

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