The Impact of Technology-Mediated Consumption on Identity: The case of Airbnb

Abstract

Abstract

Exploring the Salient Attributes of Short-Term Rental Experience: An Analysis of Online Reviews from Chinese Guests

“…For the guests who stayed in entire houses, host-guest communication mostly referred to help with some problems, such as check-in, without real social interaction. This explains why some studies have emphasized host-guest interaction as a key attribute [10,13], whereas others have proposed that the host is more like a facilitator than a friend.…”

“…Despite the development of the literature on how to improve guests' experience and satisfaction with P2P accommodations [7][8][9][10][11][12][13][14], these studies have focused on Western countries instead of those of Asia (China in particular). Cheng and Jin [9] suggested that context, such as the general multiculturality and safety of an environment, can influence the attributes of short-term rental experiences.…”

“…Several studies have attempted to explore the attributes that affect users' experiences with P2P accommodations and the differences between hotels and P2P accommodations. Commonly established attributes include economic benefits/cheaper price [10], location [9,13,38], household amenities [9,11], cleanliness [8], host-guest interaction [9,10,38], and spending time in local neighborhoods [7,13]. In contrast to traditional hotels, Belarmino et al [25] suggested that Airbnb consumers emphasize the social interactions with hosts, whereas hotel consumers value room attributes more.…”

“…Studies also have highlighted similar but sometimes contradictory evidence. Firstly, some scholars suggest that low cost is a major cause for individual choosing P2P accommodations [10,26]. Contrarily, Cheng and Jin [9] suggested that price is not a key influencer of P2P guests' experiences.…”

Privacy in the Sharing Economy

“…Impression management also takes place with respect to the service or good offered, especially when the contact between providers and consumers is limited. The objects and spaces represented will have to be desirable for the consumer (Ikkala & Lampinen, 2015) and project a positive light on their owners (Festila & Müller, 2017). The identities of the provider and of their shared resource are intertwined; they both influence how the provider's reputation is assessed.…”