No abstract

No abstract

Although China has become an emerging market in the peer-to-peer (P2P) accommodation industry, no research has been conducted to examine Chinese guests' experience with short-term rentals. This study aims to investigate major service attributes that influence Chinese guests' experiences and satisfaction with P2P accommodations by analyzing online reviews on the Xiaozhu sharing economy platform in China. Using text mining and content analysis method, the study found that Chinese guests who stayed in entire houses/apartments and private rooms frequently mentioned "host service," "cleanliness," "location and transportation," and "living environment." In addition, the guests who stayed in private rooms cared more about "security and privacy" and "value for money." Those who stayed in entire houses cared more about the facilities, with a particular focus on the aspects of the kitchen. Finally, the guests who stayed in private rooms valued social interaction with the host more and left a lower proportion of negative reviews related to "host service" than those who stayed in entire houses. This study provides a comprehensive understanding of the Chinese guests' experience.

PurposeThis study examines how the different dimensions of a privacy policy separately influence perceived effectiveness of privacy policy, as well as the mediating mechanisms behind these effects (i.e. vulnerability, benevolence). In addition, this study considers privacy concern as a significant moderator in the research model, to examine if the relative influences of privacy policy content are contingent upon levels of users' privacy concern.Design/methodology/approachThe survey experiment was conducted to empirically validate the model. Specifically, three survey experiments and six scenarios were designed to manipulate high and low levels of the three privacy policy dimensions (i.e. transparency, control and protection). The authors totally distributed 450 copies of the questionnaire, of which 407 were valid.FindingsThis paper found that (1) all the three privacy policy dimensions directly influence perceived effectiveness of privacy policy; (2) all the three privacy policy dimensions indirectly influence perceived effectiveness of privacy policy by enhancing perceived corporate benevolence, whereas control also affects perceived effectiveness of privacy policy by reducing perceived vulnerability; and (3) individuals with high-privacy concern are much more impacted by privacy policy contents than individuals with low-privacy concern.Practical implicationsThe findings could provide website managers with guidelines on how to design privacy policy contents by reducing user perceptions of vulnerability and enhancing user perceptions of corporate benevolence. The managers need to focus on customers' perceived vulnerability and corporate benevolence when launching or updating privacy policies. Furthermore, the managers also need to attend to users' privacy concerns, especially for multinational companies or companies with specific consumer groups.Originality/valueThis study extends the current privacy policy literature by articulating the separate influences of the three privacy policy dimensions and their impact mechanisms on perceived effectiveness of privacy policy. It also uncovers privacy concerns as a boundary condition that influence the effects of privacy policy contents on users' privacy perceptions.

No abstract