The Impact of Nursing Care and Other Healthcare Attributes on Hospitalized Patient Satisfaction and Behavioral Intentions

Otani, Koichiro; Kurz, Richard S.

doi:10.1097/00115514-200405000-00008

Cited by 86 publications

(89 citation statements)

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“…The second most influential factor on patients' satisfaction is the characteristics of support personnel, where nurses are included and the third are the characteristics concerning access (Otani et al 2005). In turn, in other studies it was noticeable that the elements related to nurses had the greatest influence upon patients' satisfaction (Otani and Kurz 2004;Carr-Hill 1992). Bryant et al (1998) grouped all these variables into four categories:…”

Section: Service Quality Dimensionsmentioning

confidence: 95%

Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index

2008

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Section: Service Quality Dimensionsmentioning

confidence: 95%

Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index

2008

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“…This is used as a strategy within highly competitive health institutions (23,(34)(35) , especially internationally, as the patient satisfaction will determine whether if patients would seek these services again or not, and whether if they would recommend these services to their friends and families or not (1,33) .…”

Section: Introductionmentioning

confidence: 99%

Satisfação do paciente em uma unidade de gastroenterologia

Dorigan

Guirardello

2010

Acta paul. enferm.

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Objectives: To assess patient satisfaction with nursing care received and verify if there are differences in relation to variables studied. Methods: This is a descriptive study of quantitative approach in a conventional sample of 63 patients conducted in the gastroenterology unit of a teaching hospital in the interior of Sao Paulo state. To collect the data was used the Patient Satisfaction Instrument (PSI). Results:The patients reported high satisfaction with all items and domains of the ISP, resulting in a satisfactory internal consistency in all domains. The variables gender, educational level and length of stay in the unit, had a positive impact on patient satisfaction. Conclusion: It is highlight the importance of knowing the patient satisfaction related to nursing care, which allows assessing and planning the care for the purposes of meeting the needs of nursing customers. Keywords: Patient satisfaction; Nursing care; Nursing RESUMOObjetivos: Avaliar a satisfação do paciente com os cuidados de enfermagem recebidos e verificar se existem diferenças em relação às variáveis do estudo. Métodos: Trata-se de um estudo descritivo de abordagem quantitativa, uma amostra convencional de 63 pacientes, realizado na unidade de gastroenterologia de um hospital de ensino do interior do Estado de São Paulo. Para a coleta de dados, utilizou-se o Instrumento de Satisfação do Paciente (ISP). Resultados: Os pacientes relataram alto nível de satisfação para todos os itens e domínios do ISP, resultando em consistência interna satisfatória em todos os domínios. As variáveis sexo, nível de escolaridade e tempo de permanência na unidade influenciaram positivamente a satisfação do paciente. Conclusão: Destaca-se a importância de se conhecer a satisfação do paciente com os cuidados de enfermagem, o que possibilita ao enfermeiro avaliar e planejar a assistência no sentido de atender as necessidades da clientela atendida. Descritores: Satisfação do paciente; Cuidados de enfermagem; Enfermagem RESUMEN Objetivos: Evaluar la satisfacción del paciente con los cuidados de enfermería recibidos, y verificar si existen diferencias en relación a las variables del estudio. Métodos: Se trata de un estudio descriptivo de abordaje cuantitativo con una muestra convencional de 63 pacientes, realizado en la unidad de gastroenterología de un hospital de enseñanza, en el interior del estado de Sao Paulo. Para la recolección de datos, se utilizó el Instrumento de Satisfacción del Paciente (ISP). Resultados: Los pacientes relataron alto nivel de satisfacción para todos los ítems y dominios del ISP, resultando en una consistencia interna satisfactoria en todos los dominios. Las variables: género, nivel de escolaridad y tiempo de permanencia en la unidad, influyeron positivamente la satisfacción del paciente. Conclusión: Se destaca la importancia de conocer la satisfacción del paciente con los cuidados de enfermería, lo que posibilita, al enfermero, evaluar y planificar la asistencia para atender las necesidades de la clientela.

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“…2,[15][16][17][18][19] Various reasons have been posited for this, most having to do with the amount of time and interaction these care providers have with inpatient clients.…”

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confidence: 99%