The impact of COVID-19 on the service business industry: insights from a bibliometric review

Chen, Shuixia; Zhang, Xu; Škare, Marinko

doi:10.1080/14783363.2022.2078188

Cited by 10 publications

(5 citation statements)

References 106 publications

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“…Moschieri et al (2014) looked at how the harmonization of European regulations has affected M&A activity and the main characteristics of M&As in Europe. Barattieri, Borchert and Mattoo (2014) presented evidence on the determinants of cross-border mergers and acquisitions in services sectors; Skare and Riberio Soriano (2022), Chen et al (2022) continued similar studies. McCarthy and Dolfsma (2015) examined the impact of the Euro on the number, size, performance and regional spread of European mergers and acquisitions.…”

Section: Theoretical Framework and Hypothesis Developmentmentioning

confidence: 63%

An analysis of the impact of selected predictors for cross-border M&A activity within the European area

Chapčáková¹,

Hečková²,

Gombár³

et al. 2022

JESI

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This paper provides a comprehensive overview of European M&A activity from 1998-2021. It examines trends and drivers of cross-border mergers and acquisitions, examining how European integration has affected M&A activity and the critical characteristics of M&As in the European Area. The ambition is to contribute to the existing literature on M&A activity in Europe. The paper aims to analyze the impact of advancing integration processes in Europe through our selected predictors on capital reallocation through cross-border M&As as a whole and also separately in the manufacturing sector and the service sector in the examined period in the countries of the European area through a generalized regression model and identify peculiarities in both industries. To achieve this goal, we investigated a new dataset of all completed M&A between 1998 and 2021 in 19 sources and 28 target countries of the European Area.

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Section: Theoretical Framework and Hypothesis Developmentmentioning

confidence: 63%

An analysis of the impact of selected predictors for cross-border M&A activity within the European area

Chapčáková¹,

Hečková²,

Gombár³

et al. 2022

JESI

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“…In the scientific publications of 2021 and 2022 much attention was paid to the types of economic activity with the greatest decrease in the income of employees. Research on the subject (Tan et al, 2022;Chen et al, 2022) concluded that such industries were the service and transport sectors. Considering six industries, Nayak et al (2022) showed that the maximum decrease in the income of the employed occurred in the tourism and travel sector.…”

Section: Review Of Literaturementioning

confidence: 99%

Households income in 2021: influence of Covid-19 pandemic

Pinkovetskaia

Arbeláez-Campillo

Rojas-Bahamón

2022

Finanz. polit. econ

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The aim of the study is to assess the influence of the consequences of the Covid-19 pandemic on the incomes of households located in various national economies in 2021. The survey of representatives of the economically active adult population (18-64 years old) was conducted in 47 countries geographically located in Europe, Asia, Africa, Latin America and North America during the development of the Global Entrepreneurship Monitoring Project. The development of mathematical models included the construction of normal distribution density functions in accordance with the author's methodology. It was proved that almost half of households (46.6%) had a certain decrease in household income due to the pandemic. Slightly less (45.6%) was the proportion of households in which income retention was noted. An absolute minority (7.8%) of households experienced income growth.

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“…In this sense, digitalisation has enabled these businesses to respect safety regulations that prohibit direct contact between people, requiring the practice of social distancing and the adoption of cashless transactions to reduce the risk of Covid-19 infection (e.g. Chen et al ., 2022).…”

Section: Introductionmentioning

confidence: 99%

Improving online food ordering and delivery service quality by managing customer expectations: evidence from Italy

Bonfanti

Rossato

Vigolo

et al. 2023

BFJ

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PurposeSince the outbreak of the Covid-19 pandemic, many restaurants and catering businesses have introduced or improved online food ordering and delivery services (OFODSs). This study aims to identify service quality expectations about OFODSs, to examine their content and to suggest management strategies to meet these expectations.Design/methodology/approachAdopting a qualitative method, four focus groups were conducted amongst Italian users of OFODSs.FindingsThe results reveal three dimensions of expectations, each comprising two categories that can be set along a continuum: (1) basicness of expectations (ranging from implicit to explicit), (2) accuracy of expectations (ranging from fuzzy to precise) and (3) attainability of expectations (ranging from realistic to unrealistic). Content may refer to technical, social, economic, legal and technological aspects. To meet customer expectations, the following strategies are suggested: customer reassurance, flexibility, continuous improvement, customer education, adaptation to customers' requirements and monitoring of exceptions.Practical implicationsThis study provides specific activities in which restaurants and catering businesses could invest to enact the management strategies that emerged from the analysis.Originality/valueThis paper proposes a new classification of expectations and framework for improving OFODS quality by managing customer expectations.

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The impact of COVID-19 on the service business industry: insights from a bibliometric review

Cited by 10 publications

References 106 publications

An analysis of the impact of selected predictors for cross-border M&A activity within the European area

An analysis of the impact of selected predictors for cross-border M&A activity within the European area

Households income in 2021: influence of Covid-19 pandemic

Improving online food ordering and delivery service quality by managing customer expectations: evidence from Italy

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