The Health Tourists' Satisfaction Level of Services Provided: A Cross-Sectional Study in Iran

Varzi, Ali Mohammad; Saki, Koroush; Momeni, Khalil; Vasokolaei, Ghasem Rajabi; Khodakaramifard, Zahra; Zouzani, Morteza Arab; Jalilian, Habib

doi:10.5539/gjhs.v8n9p294

Cited by 4 publications

(4 citation statements)

References 13 publications

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“…For developing countries, both industries present excellent potential as a means of achieving considerable international earnings and employment with appropriate planning and implementation (19,20). These industries therefore serve as sources of opportunity for all nations, regardless of developmental level (21).…”

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Factors Affecting the Satisfaction of Medical Tourists: A Systematic Review

et al. 2019

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Context: Medical tourism is a relatively new concept with rapidly growing application. It is defined as purposeful travel to receive the health services provided in other countries and is underlain by patient satisfaction as one of the quality indicators that primarily attract medical tourists. The purpose of this study was to systematically review the factors that affect the satisfaction of people who travel to other countries to receive medical treatment. Evidence Acquisition: To identify contributors to the satisfaction of medical tourists, we conducted a systematic review between July 2016 and March 2017. The Preferred Reporting Items for Systematic Reviews and Prizma checklist was used as a guide for the review. The quality of the papers was examined independently by two of the researchers using the Kmet checklist. Further filtering left us with a final sample of 20 studies, which were subjected to content analysis using the input-process-output (IPO) model. The factors identified were then represented in the IPO model. A total of 376 studies were obtained from 9 English and Persian databases using 6 main search keywords. The specific keywords used were "medical tourist," "health tourist," "health tourism," "medical tourism," "satisfaction," and "consent." were searched from the databases of Scopus, Web of Science, Science Direct, Pro-Quest, Embase, Ovid, magiran and SID. Results: The examination of the studies yielded 137 effective factors that influence the satisfaction of medical tourists. The factors were classified into six categories, namely, services, manpower, information, costs, physical conditions, and health equipment. Among these categories, the service domain encompassed most of the influencing factors. Conclusions: The satisfaction of medical tourists is determined by different factors, among which satisfaction with the provision of services has been of great interest to medical tourists. Specifically, medical tourists evaluate the manner by which health care providers offer services, the quality of care that they receive, and the behavior of hospital staff. The results present implications for destination countries in their efforts to enhance the positive features of their services and address those that negatively affect the satisfaction of medical tourists.

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Factors Affecting the Satisfaction of Medical Tourists: A Systematic Review

et al. 2019

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“…In order to increase Iran's ability to compete with countries in the region, such as Turkey, in attracting medical tourists, long-term plans should be developed to strengthen the infrastructure and cultural reforms, increase private sector participation and plan for the efficient use of mass media and local press for raising awareness (60). This requires a national effort and redefining the role of health tourism in the economy, as well as a strong trustee to follow up these measures.…”

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Iranian Medical Tourism Industry and Selected Countries in 2020: A Comparative Study

et al. 2021

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Background: Today, medical tourism is a growing phenomenon in the healthcare industry, especially among developing countries. Objectives: The purpose of this study was to compare the Iranian medical tourism industry with selected countries. Methods: This comparative study was conducted in 2020. Data were gathered from databases, including PubMed, Web of Knowledge, Scopus, Magiran, SID, and websites of the World Tourism Association, the Ministry of Tourism, and the Ministry of Health of the selected countries from 2000 to 2020. A researcher-made checklist was used to collect data. Selected countries were compared in terms of the status of tourism and travel competitiveness, governance and policy-making status, the status of the medical tourism industry, and medical tourism infrastructure Results: The main difference between the selected countries and Iran lies in the organizational structure of the main stakeholders of the tourism industry. In other countries, this industry is organized and supervised by specific coordination bodies. In terms of tourism and travel competitiveness, Singapore, with a global rank of 17, was better than other countries. Based on the status of the medical tourism industry, Costa Rica ranked 7th in the world, and Singapore, the UAE (Dubai), Turkey, UAE (Abu Dhabi), Jordan, and Iran ranked 15, 22, 27, 31 35, and 41, respectively. In Iran, all indicators of medical tourism infrastructure were lower than those of other countries except for competitive prices. Conclusions: Considering a low rank of Iran in all the studied components, the organizational integration structure of the medical tourism industry and increasing competitiveness can help the development of this industry in Iran.

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“…When an individual who has the main and hard-core goal of moving from one place to another to receive medical treatment in an international country, where care is available, it referred to medical tourism (5). Medical tourism is a term that has been coined to represent travel the "travel procedure pertaining to a medical operating process or other operation promoting the welfare of travellers" (6).…”

Section: Literature Reviewmentioning

confidence: 99%

An Empirical Study of Factors Contributing to International Patients Satisfaction with Special Reference to Medical Tourism in India

Shah¹,

Vasavada²,

Karim³

2022

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This work aims at determining the factors contributing to satisfaction of foreign patients after receiving medical treatment in India. For this analysis, convenience sampling is employed under the non-probability sampling methodology. For research purposes, the sample size was taken from 391 individuals. The respondents were those from other countries of the world who wanted to seek medical care in India. The source of the data was primary and secondary both. In this analysis, primary data were gathered using survey process, and patients abroad replied to standardized questionnaires. Data analysis concludes that there is strong significance of choice of destination selection by foreign patients based on quality and cost of treatment, and also one-stop multi medical treatment facility and less waiting time. Hardly few research on medical tourism have been conducted in India. There is a void on this subject in Western India that will bring more expertise and information to the small pool available that will provide new avenues for academia, the business world, and society as a whole.

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The Health Tourists' Satisfaction Level of Services Provided: A Cross-Sectional Study in Iran

Cited by 4 publications

References 13 publications

Factors Affecting the Satisfaction of Medical Tourists: A Systematic Review

Factors Affecting the Satisfaction of Medical Tourists: A Systematic Review

Iranian Medical Tourism Industry and Selected Countries in 2020: A Comparative Study

An Empirical Study of Factors Contributing to International Patients Satisfaction with Special Reference to Medical Tourism in India

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