An Empirical Study of Factors Contributing to International Patients Satisfaction with Special Reference to Medical Tourism in India

Abstract

This work aims at determining the factors contributing to satisfaction of foreign patients after receiving medical treatment in India. For this analysis, convenience sampling is employed under the non-probability sampling methodology. For research purposes, the sample size was taken from 391 individuals. The respondents were those from other countries of the world who wanted to seek medical care in India. The source of the data was primary and secondary both. In this analysis, primary data were gathered using survey process, and patients abroad replied to standardized questionnaires. Data analysis concludes that there is strong significance of choice of destination selection by foreign patients based on quality and cost of treatment, and also one-stop multi medical treatment facility and less waiting time. Hardly few research on medical tourism have been conducted in India. There is a void on this subject in Western India that will bring more expertise and information to the small pool available that will provide new avenues for academia, the business world, and society as a whole.