Introduction:Patient satisfaction with provided services is used as an indicator of health care quality. Patient satisfaction is defined as patient perception of provided care compared to expected care. This study was administered to evaluate the health tourists’ satisfaction of provided services in Lorestan University of Medical Sciences affiliated hospitals in 2015.Method:In this descriptive case study, 1800 (696 (54.4%) men and 812 (45.6%) women, 74.5 province native) patients were selected by random sampling from among the patients of Lorestan University of Medical Sciences affiliated hospitals in 2015 spring. The data collection instrument is a semi-structured questionnaire in this study. The questionnaire has 62 general and specific items. Each of the specific items is scaled on four points; satisfied, fairly satisfied, dissatisfied and O.K. In order to analyze the data both descriptive and inferential statistics were used.Results:Poldokhtar Imam Khomeini Hospital had the highest Level of satisfaction of 68 percent in all aspects (hoteling, discharge, paramedical, nurses, medical and admission) among the studied hospitals. Kuhdasht Imam Khomeini hospital had the lowest level of satisfaction of 53 percent. The overall satisfaction level in all hospitals was 61%.Discussion and Conclusion:Despite the shortcomings observed in different areas, the results of the present study are in an intermediate status compared to other studies. While treating patients, patient-centered issue and patients ‘need and preferences should be focused on to enhance health care quality. Considering Patients preferences not only are morally good but also lead to improved care and access to sustainable care practices. Therefore it is needed to drive organizational management approach toward the customer preferences management and needs.
Background: Nowadays, the medical tourist industry is one of the most profitable industries around the world. Countries try to attract more medical tourists to take advantage of its benefits. The purpose of this study was to investigate the perspective of tourists (patients and attendants) regarding services provided by hospitals of Lorestan University of Medical Sciences. Methods: This qualitative study was conducted using content analysis approach to explore the determinants of medical tourists' satisfaction in Lorestan, Iran. First, data were analyzed and studied extensively. Next, breaking down the analyzed texts into smaller chunks, the contents and themes, as the smallest units, were extracted, coded, and categorized. In some cases, quotations from participants were brought for basic and minor themes of the study. Extracting basic, internal themes as well as categories were done by 2 researchers, independently. Results:The most important quoted problems at the provincial level in hospitals included personnel, equipment, and medical and welfare facilities' shortage, personnel improper behavior with patients and attendants, inadequate skills of the medical staff, unavailability of personnel, lack of suitable general sanitation, mismanagement and problems of admission and discharge. Conclusions: Attracting tourist's satisfaction could bring major financial resources, consequently helping to reinforce economical aspect in the provincial scale. Doubtlessly, planning in line with solving existing problems is one of the most important and basic procedures in order to attract health tourists.
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