Using a hierarchical needs assessment model developed by Hunt we identified the essential competencies of communication management practitioners for the purpose of curriculum development and selection. We found that the underlying values of the profession were embodied in two superordinate goals. Six major competencies were identified, which were defined by further sub-competencies. In addition, four main personal attributes were rated as important to professional performance. While we found high levels of agreement between practitioners and academics, there was a difference in opinion about the importance of the competency external interface management and this has implications for changing the focus of tertiary curricula.The drive to both maintain competitiveness and to meet marketplace expectations using the strategic management of communication is a feature of the international workplace. In the complex and dynamic commercial environment of the early twentyfirst century, this drive includes the imperatives to both acquire and develop competent communication management (CM) professionals. Whether organisations are intent on acquiring or developing proficient CM practitioners, the ability to achieve these aims rests on the identification of relevant competencies and aptitudes. However, it appears that identifying and measuring such competencies is oftentimes an inexact science, with a tendency to use idiosyncratic, ad hoc procedures, rather than systematically deriving them. This appears to be particularly true of the CM industry, where there is a paucity of empirical research identifying the skills and personal attributes required for competent practice. Furthermore, there is a lack of agreement within CM about the roles and the underlying competencies needed to be effective (Berkowitz and Hristodoulakis 1999; DTI and IPR 2003;Kruckeberg 1998;Mackey 2003). This paper addresses such concerns, and reports the results of a study to identify the competencies required for professional CM performance.The clear specification of an industry-wide competency framework based on research has several advantages. It provides the basis of curricula for tertiary education and training, a job profile for recruiting, and a mechanism for both evaluating and improving workplace performance. Another major benefit of the identification of *Corresponding author.